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Instructor Facilitation Kits

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SOUTHWEST TRAINING INSTITUTE—SINCE 1988

Turn-Key, Instructor-Led Facilitation Kits
 

OUR “TURN-KEY” INSTRUCTOR-FACILITATION KITS, SIMULATIONS & GAMES, & TRAINER LEARNING ACTIVITIES are customizable and include the following (most titles):

  • Facilitator Outline, Guide, & Script
  • Reproducible Participant Workbook (some titles)
  • Behavioral Videos (some titles)
  • All interactive learning activities, i.e. video scenarios & debriefings, case studies, role plays, assessments, inventories, writing & editing exercises, checklists, and/or guidelines, etc.
  • Customizable PowerPoint Slideshow
  • Pre-Post Learning Assessments
  • Industrial and Office Learning Formats (some titles)
  • Workshop & Instructor Evaluation Form

Our programs engage learners right from the start with the opportunity to interact, develop skills, and learn by doing.  The result:  participants know how to apply the learning to real-world situations and put it into immediate action.  All of our learning materials are professionally developed with adult learning theory in mind using quality design elements.   Our Instructor Kits are 95% complete; you provide that last 5% to make them exactly yours.

ONLINE COURSEWARE:  Most of our Turn-Key Instructor Kits have correlating interactive Online Courseware.  Our Online courseware can stand alone or become a “BLENDED” learning solution for your organization.  Request a complete Directory of titles. 

DISCOUNTS:  Discounts are available for non-profit, government, & education organizations.  The suggested training duration listed below can be contracted or expanded to fit your specific learning objectives.

NO MANDATORY CERTIFICATION:  There are NO site licensing requirements; there are NO mandatory certification requirements.  OPTIONAL Train-the-Trainer Workshops are available.  Most TTT Workshops can be delivered in one or two days depending on the learning objectives and the experience level of the trainer-students. 

 

Instructor Kit Title

Description

 

LEADERSHIP SOLUTIONS CURRICULUM

Titles 1-15 are available in both Instructor-Led & Online delivery formats.  Available in English & Spanish, Office and Industrial delivery formats, approved for academic college credit & CEUs.

1.     ESSENTIAL SKILLS OF LEADERSHIP

Essential Skills of Leadership builds a foundation that enables team leaders to manage their team toward to a shared goal: achieving the organization's strategic objectives. Throughout the workshop participants will review video presentations and case studies, participate in group discussions, practice new skills and receive immediate feedback. Managers will leave the session with implementation tools, troubleshooting guides, and additional resources to help them immediately apply their new skills on the job. 

2.     ESSENTIAL SKILLS OF COMMUNICATING

Essential Skills of Communicating helps managers techniques for developing effective communication skills-improving their performance and increasing the productivity of the team members. Throughout the workshop, managers will review video presentations and case studies, participant in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job. 

3.     MANAGING COMPLAINTS

As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances. 

4.     IMPROVING WORK HABITS

Improving Work Habitshelps managers learn to clearly and specifically communicate the nature of the problem. It provides a process for working with the individual to develop a plan for addressing the issue while maintaining self-esteem. Throughout the workshop managers will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers leave the workshop with implementation tools, troubleshooting guides, and additional resources to help them apply the skills they have learned on the job.

5.     DEVELOPING PERFORMANCE GOALS & STANDARDS

Unless managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. It then illustrates the steps that gain team member agreement and commitment to those performance goals. 

6.     PROVIDING PERFORMANCE FEEDBACK

This workshop shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member's own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member. 

7.     COACHING JOB SKILLS

Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, task, or skill. But, in order to achieve results, the coaching must go beyond just showing how to do something. Coaching involves observing, analyzing demonstrating, and giving feedback. It is a process of developing relationships with team members - relationships that can ultimately build the trust and respect that is the foundation of successful organizations. 

8.     DELEGATING

Delegatinghelps managers master the skills needed to effectively assign work to others. By clearly communicating expectations and encouraging participation and involvement, managers can use delegating to develop team members' skills and abilities. Throughout the workshop, managers will review video presentations and case studies, participate in- group discussions, practice new skills, and receive immediate feedback. Managers leave with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

9.     COMMUNICATING UP

Communicating Upfocuses on the upward communication important to productivity and performance. Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved. 

10.  EFFECTIVE DISCIPLINE

Effective Disciplineprovides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers can turn a potentially negative interaction into a positive developmental step. This may seem like a contradiction in terms, but it doesn't have to be.  Managers and team leaders will learn how to change unacceptable team member behavior without causing bruised and resentful egos.

11.  SUPPORTING CHANGE

Supporting Changeprovides the tools managers need to understand and interpret change - in order to more successfully manage their team through it. By working to support change while addressing the team's comfort level with that change, the manager can more effectively facilitate acceptance of a new way of doing things. This workshop teaches managers and team leaders how to introduce change without inducing defensive reactions.

12.  RESOLVING CONFLICTS

Resolving Conflictsprovides the tools needed to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact. Facing these conflicts head-on allows the manager to preserve the integrity of the team and to demonstrate a commitment to individual performance and growth.   This workshop teaches managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it's too late.

13.  HIRING WINNING TALENT

The workshop teaches a behavioral based interview approach based upon the philosophy of past behavior is one of the best predictors of future behavior.  Learn how to discover the “real” person behind the job applicant.  We can add assessments that have selection validity.

14.  MOTIVATING TEAM MEMBERS

 

Motivating Team Membershelps managers learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. Throughout the workshop managers and team leaders will participate in reading, discussion, assessments, diagnostics, small group exercises and rehearsal modeling with real life situations, and facilitator coaching.  Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

15.  DEVELOPING & COACHING OTHERS

Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team members to become better and more consistent performers.  The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.

16.  LEADING SUCCESSFUL PROJECTS

This program is designed for Managers, Supervisors, and others who want to gain more fundamental understanding of how to successfully manage and lead successful projects.  The content follows the PMI (Project Management Institute) Project Management Body of Knowledge (PMBOK) language and process.  The content will help prepare a participant if they want to pursue PMI Certification as a Project Manager, however it is not designed at a level to actually certify.  This hands-on workshop teaches how to plan, schedule, estimate, resource, influence, communicate, report, and track progress on any project in any part of the organization. 

17.  SOLVING WORKPLACE PROBLEMS

Solving Workplace Problems is a workshop that teaches a process for solving problems that helps managers and all employees understand that by working together – looking at things with a new perspective – they can be creative and innovative in solving problems. Through structured activities, participants learn how to define problems, identify blocks to creativity, and develop skills and create strategies to plan creative solutions.

18.  RETAINING WINNING TALENT

This workshop teaches four ways in which supervisors and managers can make the difference between retaining or losing employees.  We present a Hiring Model to help you hire the kind of employees who want to stay and provide practical suggestions to develop an Employee Retention Program at your organization.

19.  DEVELOPING & COACHING OTHERS – SENIOR MANAGEMENT VERSION

The Developing & Coaching Others - Senior Management Version is designed for higher-level leadership—those who have multiple levels of management reporting to them.  D&CO-SMV is about how managers can effectively and successfully develop and coach the management group to become better and more consistent managers. The program teacheshow toeffectively impact the learning process and coaching moments to make the differencein performance.

 

CUSTOMER SERVICE & SALES

20.  S.T.A.R. CUSTOMER SERVICE

Your service employees will learn the process and skills they need to provide customers with Positive Memorable Experiences. The clear, practical, four-step STAR Service Process, coupled with the communication skills taught in the workshop, help your employees not only to transform negative and neutral customer experiences into positive and memorable transactions but also to reaffirm and enhance long-term relationships, the foundation of business success.

21.  WINNING THROUGH CUSTOMER SERVICE

This workshop trains your sales and service personnel to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations

22.  CUSTOMER ORIENTED SELLING

Teaches a consultative process for developing understanding and agreement between the customer and your salespeople throughout the sales process.  It’s a logical, non-manipulative approach that works.   COS develops proven selling skills while teaching your salespeople to be responsive consultants—individuals sincerely interested in helping to achieve the business objectives of their customers with your products or services. (Available in English, Japanese, and Spanish)

23.  ACCOUNT STRATEGY

Account Strategyis a new, advanced training program to give your salespeople an edge in meeting the challenges of major account selling. Using a straightforward, practical process, they work quickly through complex selling issues. The result--salespeople leave the program able to develop major accounts more effectively--leveraging strengths, maximizing opportunities, facing competition, avoiding costly mistakes, and emphasizing long-term account relationships.

24.  COACHING FOR (SALES) RESULTS

Designed for new or experienced sales managers whether in a field sales or telephone sales environment.  This workshop teaches the essentials of coaching for improved sales performance.

25.  MAKING THE SALE--RETAIL

This intensive workshop gives retail sales people the skills they need to make each customer contact more profitable by improving essential sales communication skills:  listening, observing, questioning, verifying, and explaining.  Sales representatives learn the dynamics of a sales encounter by participating in an extensive sales practice session allowing them to polish and internalize their new skills.

26.  TELEPHONE PROSPECTING & QUALIFYING

Teaches sales representatives why and how to prospect and qualify over the phone.  Techniques for handling special obstacles, getting through a screener, etc.  The course also fine tunes communication skills.

 

TEAMBUILDING

27.  Everything DiSC Classic

Includes:

  • Effective Communication
  • Conflict Resolution
  • Interpersonal Effectiveness
  • Management Effectiveness
  • Team Effectiveness
  • Custom Course Outlines

The Everything DiSC Facilitation Systemis built on a series of Insight Modules that help facilitate specific outcomes, or "insights," using a broad range of DiSC-based reports and tools. With the Insights Modules, you can:

  • Create simple, effective DiSC-based training solutions
  • Learn which DiSC tool works best for your desired outcome
  • Discover how to combine DiSC resources for better results
  • Customize your own DiSC-based training solutions

By using Course Outlines, it's easy to organize Insight Modules into effective solutions. The Everything DiSC Facilitation Systemincludes a number of ready-to-use "starter" Course Outlines that address common workplace issues, including Effective Communication, Conflict, Interpersonal Effectiveness, Management Effectiveness, and Team Effectiveness.

You’ll also get tips on building your own custom course outlines.  Over one hour of new training video in 68 individually selectable segments using true DVD technology

  • More than 100 professionally designed, customizable PowerPoint slides
  • Professional designed handouts for creating participant manuals
  • PowerPoint and handout templates
  • Sample reports for all online DiSC products
  • Eight major DiSC tools are built right in, including:

a.     DiSC Classic paper profile
b.     DiSC PPSS
c.     QuikDiSC Cards
d.     DiSC Action Planners
e.     DiSC Classic 2.0 on EPIC
f.      DiSC Facilitator Report on EPIC
g.     Everything DiSC DVD
h.     Everything DiSC People-Reading Guide 

28.  EVERYTHING DISC WORKPLACE

  - Employee Engagement

  - Empowerment

  - Accountability

  - Responsibility

  - Communication Skills

 

Everything DiSC Workplace helps build better relationships — one relationship at a time.   Everything DiSC Workplace is classroom training that uses online pre-work and engaging facilitation with contemporary video to create a personalized learning experience.

Participants understand and appreciate the styles of the people they work with. The result is more effective and productive working relationships.   Everything DiSC Workplace focuses on:

  • Discovering Your DiSC Style
  • Understanding Other Styles
  • Building More Effective Relationships
  • Includes Optional People-Reading Module

The Everything DiSC Workplace Facilitation Kit provides you with everything you need to deliver memorable training experiences.   Facilitation materials include easily customizable:

  • Leader’s script
  • PowerPoint with embedded video
  • Participant handouts

The Everything DiSC Workplace Facilitation Kit is designed to be used with the Everything DiSC Workplace Profile.

29.  EVERYTHING DISC SALES

  - Consultative Selling

  - Communication Skills

  - Presenting Features, Benefits,

  -  Responding to Customer Needs

- Customer Interaction Map

Introducing Everything DiSC Sales: the most in-depth, easily customizable DiSC-based sales-training solution available! Everything DiSC Sales increases sales effectiveness using the power of DiSC. Salespeople learn to communicate better and improve their sales relationships by:

  • Understanding their DiSC sales style
  • Identifying and understanding their customer’s DiSC buying styles
  • Adapting their DiSC sales style to meet their customer’s needs

The Everything DiSC Sales Facilitation Materials provide you with everything you need to deliver memorable training experiences.  Facilitation materials include easily customizable:

  • Leader’s script
  • PowerPoint with embedded video
  • Participant handouts

Everything DiSC Sales Facilitation Materials are designed to be used with the Everything DiSC Sales Profile.

30.  EVERYTHING DISC MANAGEMENT

  -Communication Skills

  -Conflict Resolution

  -Emotional Intelligence

-Management Effectiveness

Introducing Everything DiSC Management The most in-depth, easily customizable DiSC-based management-training solution available.   Everything DiSC Management increases effectiveness using personalized learning to help managers

  • Develop their management styles &mi

 

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