Title

Description 

PAPER-BASED PERSONAL LEARNING INSTRUMENTS + TELECLASS SEMINAR

32. Building Productive Relationships (Anger Management)

This TeleClass will help you better understand yourself and others. You will gain essential insight into your own anger habits, learn how faulty thinking accounts for up to 90% of your anger feelings, increase your understanding of behavior, and learn how and why we affect each other as we do.

33. Listening for Effective Communication

Have you ever wondered why you are able to listen more attentively to some people, but not others? Why is it harder or easier to concentrate in some settings? Participants will learn five listening approaches and how to become active, purposeful listeners in a wide variety of situations.

34. Strategies for Managing Your Time

The drive to find creative ways to achieve goals, pay attention to multiple efforts, and respond quickly to customer needs is even more intense in today's less structured, information-driven workplace. This TeleClass will help you manage your time and life--it will help you achieve improved, overall life productivity.

35. Understanding and Sharing Leadership

Leadership is no longer seen as one defining role atop the business pyramid. Today, leaders come in both formal and informal varieties. This TeleClass will guide the learner in their discovery of how they naturally lead and influence the followership of others. You will learn the 12 Dimensions of leadership that give direction and focus to any leadership situation.

36. Change Management & Transitions

This TeleClass will help you embrace change, to see a situation accurately, to put things in perspective while you choose your next steps. By understanding the transition journey, you will learn how to quickly regain control, maintain high productivity, avoid symptoms of future shock, how to rebound from the demands of change, and how to focus increased energy on the change "opportunities".

37. Customer Focused Telephone Skills

Are you building confidence and satisfaction with your customers through your current telephone habits? This TeleClass will help the learner become more aware of how to make great impressions over the phone, and how to deal with stressful, difficult situations on the phone, even when it's the most irate caller.

38. Stress Management

Learn to manage stress and increase satisfaction in four major life areas—work, personal, family, and relationships. To avoid the peaks and valleys created by high stress and burnout, participants learn how to balance the urgent demands of work and personal life without sacrificing either. Learners gain insight into various stress areas and the coping resources available.

39. Cross Training--Personal Learning Insights

Knowledge transfer is becoming increasingly important in our information-driven workplace. This TeleClass will help you understand (a) what motivates you to learn, (b) identify your personal learning approach, (c) how to better communicate your learning needs, and (d) how to access more effective learning resources.

40. Diversity—Exploring Differences in Teams

Working successfully with others who do not share the same background, beliefs or traditions is at best difficult. Before we can grow this ability, we need help in assessing our own behavior toward people who are different from us, and then understand the benefits of changing.

41. Expectations—Achieving Work Satisfaction

This TeleClass helps people identify and explore their expectations in a variety of workplace situations—the key to worker satisfaction is understanding what you really want in a job and then determining how to ask for it or how to find it—within your current or another position. The key to worker satisfaction is to clearly understand needs and wants relative to your work environment—what motivates and what doesn’t.

ONLINE COURSE + TELECLASS SEMINAR

42. Fundamental Skills of Managing

This TeleClass teaches your team leaders how to build rapport and teamwork, maintain everyone's self-esteem in a work interaction, how to actively listen to achieve consensus, and how to encourage others to commit themselves to common goals. Suggested prerequisite is Fundamental Skills of Communicating.

43. Fundamental Skills of Communicating

This TeleClass describes the dynamics of effective communications. It shows active listening techniques, how to recognize nonverbal cues, how to probe for clarification, and how to confirm another person's understanding of the issues. Suggested prerequisite is Fundamental Skills of Managing. 

44. Dealing with Complaints

This TeleClass teaches how to resolve simple complaints and identify the "hidden agendas" that so often underlie chronic grievances. Suggested prerequisite is Fundamental Skills of Managing and Communicating. 

45. Assigning Tasks Effectively

This TeleClass takes the participants step-by-step through the effective procedures for assigning tasks effectively. It teaches them how to form clear explanations, gain agreement, and confirm future plans and commitments with team members. Suggested prerequisite is Fundamental Skills of Managing and Communicating. 

46. Developing Performance Standards

This TeleClass teaches how to establish specific, measurable, attainable, result-oriented and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards. Suggested prerequisite is Fundamental Skills of Managing and Communicating. 

47. Coaching for Improved Performance

This TeleClass teaches the participant how to demonstrate the needed skills to the team member and how to motivate him or her to pursue them. The result can prove rewarding for everyone involved. Suggested prerequisite is Fundamental Skills of Managing and Communicating. 

48. Delegating Effectively

This TeleClass gives valuable insights into and practice of the "Three W's" of effective delegation: When should team leaders delegate? Whom should they delegate to? What explanation should they give to team members? This module also teaches how to use delegation as a motivational tool. Suggested prerequisite is Fundamental Skills of Managing and Communicating. 

49. Six Thinking Hats 

Provides a framework for discussion that helps to foster innovative thinking. Through the practice of the Six Hats methods, adversarial, time-consuming meetings can be greatly reduced. Learn how to practice six-dimensional parallel thinking, how to think collaboratively and productively individually or in groups. 

50. Using Positive Discipline

This may seem like a contradiction in terms, but it doesn't have to be. Managers and team leaders will learn how to change unacceptable team member behavior without causing bruised and resentful egos. Suggested prerequisite is Fundamental Skills of Managing and Communicating. 

51. Preparing for Change

This TeleClass teaches managers and team leaders how to introduce change without inducing defensive reactions. Suggested prerequisite is Fundamental Skills of Managing and Communicating.