Title

Description 

14. Sales Strategies 

This TeleClass presents 54 different "real life" sales situations. Each situation has four alternative ways to handle the situation. Respondents are given the opportunity to rank the four alternatives from "best" to "worst." By comparing their response with those of proven top sales professionals, information is generated showing strengths, weaknesses and how well they understand sales strategy in seven categories: Prospecting, First Impressions, Qualifying, Demonstration, Influence, Close, and General. This information identifies the sales strategy knowledge areas that are needed to sell a specific product/service in a given market. It Identifies new sales applicant’s strengths and weaknesses and identifies specific training or management needs of a salesperson or sales force. 

15. Effective Family Communication (Parent Version)

For parents, effective communication is core to all family relationships. This TeleClass was developed to assist each family to: identify and understand your natural behavior and communication style, to understand and appreciate other family members natural behavior and communication style, and how to blend your style with others for effective communication. 

16. Effective Family Communication (Young Adult--12-18) 

For young adults, effective communication is core to all family relationships. This TeleClass was developed to assist each family to: identify and understand your natural behavior and communication style, to understand and appreciate other family members natural behavior and communication style, and how to blend your style with others for effective communication. 

17. Effective Competency Development

Today's highly effective employees are those who understand how to work with an ever-changing base of knowledge and information. However, the enormous effort needed to define and manage a talent inventory with personalized development plans often prevents organizations from moving forward. This interactive process gives organizations the capability to inventory employee talents and automatically create personalized development plans that capitalize on unique individual strengths. 

18. Improving Learning Effectiveness (Administrator Version)

This TeleClass is not intended to be a complete evaluation of a person and is not conclusive by itself, but is indicative of a person's behavioral tendencies. The TeleClass provides information about a person as an administrator in an academic setting. The expressed intent of the TeleClass is to help people understand themselves better and develop improved interpersonal relationships. 

19. Improving Learning Effectiveness (Teacher Version)

Behavioral research suggests that the most effective people are those who understand themselves, both their strengths and weaknesses, so they can develop strategies to meet the demands of their environment. This TeleClass provides information about a person as a teacher in an academic setting. The expressed intent of the TeleClass is to help people understand themselves better and develop improved interpersonal relationships. 

20. Improving Learning Effectiveness (Student Version)

This TeleClass was developed to help each young adult achieve the following objectives: to identify and understand your natural behavioral style, to understand and appreciate other styles, and to improve your communication with others. The key areas identified in this TeleClass are: (a) the kinds of activities you like and how you do them, (b) how you like to communicate, and (c) study tips. 

21. Your Emotional Intelligence—You Can Develop It

Help your employees understand how their thoughts (point of view) and their feelings drive behavior, and how to manage emotions to achieve desired work and relationship results. This TeleClass shows how to create adaptive, flexible employees. 

22. 360-Degree Personalized Feedback

Personal effectiveness within each key position is crucial to the ongoing success of the organization. This TeleClass and 360 survey, allows multiple team members, coworkers and/or managers to give valuable feedback regarding the effectiveness of an individual’s performance. The results of a 360 survey are used in a number of ways to enhance and develop the interpersonal skills and effectiveness of employees. 

23. Team Assessment and Development

This TeleClass will assess the effectiveness of a team as a whole. Team skill development priorities can be easily assessed and accurately addressed with the survey results. Each team has its own unique strengths and weaknesses. To get the biggest impact from daily team building, you need to assess their strengths and weaknesses before implementing team building training. This TeleClass provides a complete assessment of their strengths and weaknesses along with a comprehensive facilitation manual to interpret the information.

24. DiSC^r Personal Profile System Online 

That "blue test", as it is frequently referred to, is now available, in its entirety, ONLINE. The Personal Profile System Online capitalizes on the power of the Internet through TeleClass to provide organizations with a reliable, convenient, and user-friendly tool people can use to improve communication, foster teamwork, reduce conflict, and manage stress. 

25. DiSC^r Customer Service Action Planner

Apply DiSC to effective Customer Service Practices. Increase customer satisfaction and service by identifying your customers' primary DiSC Dimensions of Behavior and their preferred approach to communication and problem-solving. Prerequisite: DiSC^r Personal Profile System Online. 

26. DiSC^r Management Action Planner

Apply DiSC to effective Management Practices. Become a better manager with this action-oriented planning tool that bridges DiSC and situational leadership theory. Develop management strategies to meet diverse needs. Prerequisite: DiSC^r Personal Profile System Online Instrument. 

27. DiSC^r Managing Performance Action Planner

Apply DiSC^r to effective management of people, process, and performance Practices. Develop effective ways to manage, coach and lead others with Dimensions of Behavior. Assess strengths and motivation, then plan and implement strategies that encourage productivity. A practical tool for managers and supervisors at all levels. Prerequisite: DiSC^r Personal Profile System Online Instrument. 

28. DiSC^r Sales Action Planner

Apply DiSC to effective Sales Practices. Create successful sales strategies and increase client receptivity and sales results. Quickly identify prospect's comfort zone in the sales process and determine the best ways to open the call, make the presentation, negotiate, close the sale and maintain positive client relationships. Prerequisite: DiSC^r Personal Profile System Online Instrument. 

29. DiSC^r Talk! Action Planner

Apply DiSC to effective Telephone Practices. Customer (internal and external) telephone communication is a critical key to success whether the challenge is day-to-day business interaction, collections, fundraising, help desk, telemarketing, or telephone sales. DiSC^r Talk! Helps today's telephone professionals communicate more effectively and increase customer satisfaction. Prerequisite: DiSC^r Personal Profile System Online Instrument. 

PAPER-BASED PERSONAL LEARNING INSTRUMENTS + TELECLASS SEMINAR

30. Conflict Resolution

The foundation of success is based in understanding yourself, understanding others, and realizing the impact (versus intent) of personal behavior on the people around you. This TeleClass helps individuals get along better, even with the most "difficult" people.

31. Achieving Team Innovation

A clear understanding of individual "work" styles is the first step in creating high performance teams. Learning how to appreciate each other's special work strengths and talent will follow.