Title

Description 

ONLINE PERSONAL LEARNING INSTRUMENT + TELECLASS SEMINAR

1.  Manager Skills Development

The job of being an executive is different from other jobs because of the many hats that most executives wear. This TeleClass provides the right information for any executive to understand their management style and thereby assist them in adapting their behavior to the situation. Designed for CEO’s, managers, and decision-makers, it outlines personal behavioral strengths and value to the organization; identifies how you approach problems and challenges. It targets characteristics that can move you from a "manager" of people to a "leader" of people and offers strategies for communicating openly, honestly and directly to get the results you and your organization need. 

2.  Employee Skills Development

This TeleClass highlights an individual’s general and specific behavioral characteristics, communication do’s, don’ts, and tips, describes the ideal work environment (motivators), perceptions of self and others, descriptors of primary behaviors, natural and adapted styles, keys to motivating and managing this individual, areas for improvement and an action plan for development. It is used successfully to get new employees off to a fast start, revitalize present employees, improve communication and morale, and build sound employee-manager relationships. Use for new employee orientation, coaching and mentoring, and conflict resolution. 

3.  Sales Skills Development

(for Sales Professionals and Their Managers)

Geared specifically towards salespeople, this TeleClass takes into account the crucial differences between salespeople and other groups of employees. This sales TeleClass gives the selling professional a broad understanding of his/her natural sales style. It will help analyze and detail what type of product they prefer to sell, how they handle sales presentations, as well as how they close and service their accounts. 

This TeleClass shows the sales manager: how to get the most out of the sales team; how to coach the sales team for maximum results; how to pick the salesperson who best fits the present needs of the company; and how to bring a salesperson out of a sales slump and back on a winning track. Learn how to: spot top performers, establish a reliable method of choosing salespeople, and how to evaluate the performance of both new and existing salespeople. Reduce employee turnover and new training costs. It provides the sales manager with information on an individual's style of selling, overcoming objections, closing, and servicing accounts. The Sales TeleClass can be easily incorporated into any sales training program or used as a coaching tool. 

4.  Improving Your Work Environment & Job Satisfaction 

Successful performance and job satisfaction is directly related to matching a person’s natural behavior with the behavior demanded by a specific job. An absence of job satisfaction leads to persistent stress on the job. This TeleClass allows the user to identify and compare their perception with the realities of the job environment. There are six unique comparisons for you to fully understand the ramifications of job matching and mismatching. 

5.  Successful Career Planning 

Research suggests that 50-80 percent of adults are in the wrong job or career. Successful Career Planning TeleClass helps adults make and plan career decisions and changes by clarifying job expectations, discovering reasons for inner conflict, stress experienced in past or present jobs, and analyzing one’s perception of the "ideal job." You will receive a list of occupations (from the Occupational Information Network Database that includes information for over 950 occupations) that require behavior closest to the your natural style. 

6.  Customer Service Skills 

This TeleClass is designed to allow employees having any contact with customers to learn more about themselves and learn how certain customers will react to their natural communication style. This increased knowledge will help the employee build rapport and provide more successful customer service skills and practices. 

7.  Team Building Skills 

Targets key information necessary to build effective teams. Through individualized insight, each team member clearly perceives how he/she contributes to the organization and gains a greater appreciation of how differing styles are required to achieve team goals. 

8.  Motivation: Personal Interests, Attitudes and Values 

Why people do what they do affects performance both on and off the job. The Personal Interests, Attitudes and Values TeleClass measures the relative importance of six basic interests or motives: Theoretical, Utilitarian, Aesthetic, Social, Individualistic, and Traditional values. Your personalized feedback shows each of the six attitudes compared to a National Average. Values and Attitudes help to initiate one's behavior, and are sometimes called the hidden motivators because they are not always readily observed. This TeleClass helps illuminate those motivating factors and attitudes and allows a person to understand the driving forces behind their decisions and actions. It is often used as a key part of the selection process. You will know the WHY of your actions; make career choices that will increase your job satisfaction; understand the causes of conflict; develop an increased appreciation for the uniqueness of others; appreciate the viewpoint of others who see life differently; and increase your satisfaction and fulfillment in life. 

9.  Interviewing Skills: Know The REAL Person (General)

This TeleClass provides selection validity for selecting the right person for the job. This special program allows you to compare the interviewee to the "real" person. It eliminates the candidate from masking behavior just to get the job. Make sure you hire the "real" person—not their adapted behavior for the interview. 

10. Interviewing Skills: Know The REAL Person (Sales)

This TeleClass provides selection validity for selecting the right person for the job. This special program allows you to compare the interviewee to the "real" person. It eliminates the candidate from masking behavior just to get the job. Make sure you hire the "real" person—not their adapted behavior for the interview. 

11. Communication Effectiveness

Enhances the communication process with any individual group through an understanding of an individual's own communication style. This TeleClass includes a section on "Communication Flexibility" and "Situational Strategies" that develop group communication. An "Action Plan" designates specific communication goals. 

12. Time Mastery

This TeleClass identifies time wasters that impact individual productivity, their possible causes and offers solutions for correcting or eliminating specific time wasters. It allows individuals the opportunity to develop a powerful new approach to organizing, monitoring, and managing their time. 

13. Improving Relationships 

Our ability to interact effectively with others often means the difference between the success or failure in relationships. Before we can understand others we must first understand ourselves. The Effective Relationships TeleClass was designed to provide that understanding. It identifies key behavioral areas in order to help you have a more accurate understanding of yourself.