Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your clients.
Audience:
1. Sales Professionals
2. Account Managers
3. Anyone working with clients & prospects
Includes 9 Lessons (Approx. 2 hours):
1. How to Use This Course
2. Overview
3. Building Credibility
4. Building Rapport and Trust
5. The Four Elements of Trust
6. Pacing
7. Listening
8. Feedback
9. Summary
Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).
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