Turn-Key Instructor Kits

In today's business environment, with minimal face-to-face interaction and a focus on remote work relationships, good communication is more critical than ever. The ability to send clear, concise messages and listen effectively can mean the difference between successful business relationships and lost productivity.

 Achieving Communication Effectiveness provides the tools needed to function more productively through improved interpersonal communication skills. After building a shared awareness of the value of effective communications, participants learn how to develop clear, concise messages that gain credibility, persuade and influence others, and increase efficiency.

In today's business environment, with minimal face-to-face interaction and a focus on remote work relationships, good communication is more critical than ever. The ability to send clear, concise messages and listen effectively can mean the difference between successful business relationships and lost productivity.

 Achieving Communication Effectiveness provides the tools needed to function more productively through improved interpersonal communication skills. After building a shared awareness of the value of effective communications, participants learn how to develop clear, concise messages that gain credibility, persuade and influence others, and increase efficiency.

No amount of training will be successful without management support and feedback. That's why we offer Coaching for Results for your sales managers. Your managers will learn to evaluate effective sales behaviors. They will learn and practice a coaching philosophy and process that will enable them to reinforce and to improve your sales representatives' skills.

Course Length:  One-day interactive workshop

The Participant Workbook contains worksheets and references to aid in building the skills to conduct a successful meeting with a team member on how to perform a job, task or skill. This workbook is used with the classroom course or the online course of Coaching Job Skills.

Managers are responsible for so much these days - hiring staff, meeting budget targets, and achieving department goals. It would be easy to simply ignore individual job task coaching. Shouldn't managers spend their time driving team performance, and not developing individual performers?

Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, task, or skill. But, in order to achieve results, the coaching must go beyond just showing how to do something. Coaching involves observing, analyzing demonstrating, and giving feedback. It is a process of developing relationships with team members - relationships that can ultimately build the trust and respect that is the foundation of successful organizations.

Participant Workbooks include module objectives, key terms, an Awareness Inventory (a self-assessment on the topic), activity worksheets, Job Aids and Resource Materials, a bibliography and a Troubleshooting Guide.

One book is required for each participant.

Participant Workbooks include module objectives, key terms, an Awareness Inventory (a self-assessment on the topic), activity worksheets, Job Aids and Resource Materials, a bibliography and a Troubleshooting Guide.

One book is required for each participant.

Customer-Oriented Selling (COS) is the most comprehensive and flexible sales development program available in the marketplace today. Your sales force will learn how to build successful business relationships by helping customers achieve both their business and personal objectives.

COS teaches a consultative process for developing understanding and agreement between the customer and your salespeople throughout the sales process. It's a logical, non-manipulative approach that works. COS develops proven selling skills while teaching your salespeople to be responsive consultants — individuals sincerely interested in helping to achieve the business objectives of their customers with your products or services.

In short, COS offers a route to more satisfied customers, more successful salespeople, and better long-term business relationships.

"When I delegate projects to my team, I don't always get the results I want. Isn't it easier to just do it myself?"

This course provides valuable insights into and practice of the “Three W’s” of effective delegation: When should team leaders delegate?; Whom should they delegate to?; and What explanation should they give to team members? Delegating also shows how to use delegation as a motivational tool, and improve team members’ skills.

Sometimes it does seem easier to do it yourself. Delegating responsibilities and projects can take time and without clear communication, can lead to misunderstandings and negative results. But delegating does more than just balance the workload - it can help strengthen the bonds of your team. Delegating demonstrates trust and encourages development. It can make a team member feel that his or her job is important and essential to the success of the business unit. However, in order to achieve this result, delegating must be done effectively. Successful delegation requires skill.

Delegating provides the tools necessary to develop messages that communicate the "what" and the "why" of every delegated task. Focusing on ensuring that the individual understands what is required helps facilitate a successful result - the work is done correctly, and the individual gains the benefits of a new experience and increased confidence and responsibility.

Sometimes it does seem easier to do it yourself. Delegating responsibilities and projects can take time and without clear communication, can lead to misunderstandings and negative results. But delegating does more than just balance the workload - it can help strengthen the bonds of your team. Delegating demonstrates trust and encourages development. It can make a team member feel that his or her job is important and essential to the success of the business unit. However, in order to achieve this result, delegating must be done effectively. Successful delegation requires skill.

Delegating provides the tools necessary to develop messages that communicate the "what" and the "why" of every delegated task. Focusing on ensuring that the individual understands what is required helps facilitate a successful result - the work is done correctly, and the individual gains the benefits of a new experience and increased confidence and responsibility.

The Developing & Coaching Others - Senior Management Version is designed for higher-level leadership—those who have multiple levels of management reporting to them.  D&CO-SMV is about how managers can effectively and successfully develop and coach the management group to become better and more consistent managers. The program teaches how to effectively impact the learning process and coaching moments to make the difference in performance.

The Developing & Coaching Others - Senior Management Version is designed for higher-level leadership—those who have multiple levels of management reporting to them.  D&CO-SMV is about how managers can effectively and successfully develop and coach the management group to become better and more consistent managers. The program teaches how to effectively impact the learning process and coaching moments to make the difference in performance.

Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team members to become better and more consistent performers.  The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.

Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team members to become better and more consistent performers.  The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.

Managers are responsible for so much these days - hiring staff, meeting budget targets, and achieving department goals. It would be easy to simply ignore individual job task coaching. Shouldn't managers spend their time driving team performance, and not developing individual performers?

Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, task, or skill. But, in order to achieve results, the coaching must go beyond just showing how to do something. Coaching involves observing, analyzing demonstrating, and giving feedback. It is a process of developing relationships with team members - relationships that can ultimately build the trust and respect that is the foundation of successful organizations.

Developing Performance Goals is a planning process because all good team leaders work to a plan, and they make sure those who work with them have a solid understanding of that plan.

Unless your managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This course shows trainees how to establish specific, measurable, attainable, result-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.

The basis of any good plan is a set of definite goals. These must be specific, measurable, attainable, results-oriented, and time-framed. That spells SMART. Smart goals help people shape smart plans.

The basis of any good plan is a set of definite goals. These must be specific, measurable, attainable, results-oriented, and time-framed. That spells SMART. Smart goals help people shape smart plans.

Most of us dislike having to discipline team members. Discipline team members because feelings can be easily hurt and resentment can linger for a long time. The skills your managers and team leaders will learn in Effective Discipline will preserve team members’ self respect and egos while changing the unacceptable behavior. This process encourages the best kind of discipline-self-discipline. It also motivates team members to accomplish their goals and work well within the organization.

Effective Discipline will preserve team members’ self respect and egos while changing the unacceptable behavior. This process encourages the best kind of discipline-self-discipline. It also motivates team members to accomplish their goals and work well within the organization.

Discussing work performance, especially when that performance does not meet expectations, can be difficult. No one likes to get negative feedback - and giving it can be just as unappealing. But disciplining team members and eliminating performance problems, is a critical management skill. Like most management skills, it is a skill that must be developed to be effective.

 Effective Discipline provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers can turn a potentially negative interaction into a positive developmental step.

"He was one of our top performers. Everyone loved working with him. So why is he failing as a manager?"

It seems like a logical step. Take your top performers and promote them into management positions. Have them transfer their individual style and success to the whole team. It can work, but it usually doesn't. Why not? Because…

Great contributors do not automatically make great leaders. Our experience has proven that the skills required to perform as an individual are fundamentally different from the skills critical to leading a team.

"He was one of our top performers. Everyone loved working with him. So why is he failing as a manager?"

It seems like a logical step. Take your top performers and promote them into management positions. Have them transfer their individual style and success to the whole team. It can work, but it usually doesn't. Why not? Because…

Great contributors do not automatically make great leaders. Our experience has proven that the skills required to perform as an individual are fundamentally different from the skills critical to leading a team.

It seems like a logical step. Take your top performers and promote them into management positions. Have them transfer their individual style and success to the whole team. It can work, but it usually doesn't. Why not? Because…

Great contributors do not automatically make great leaders. Our experience has proven that the skills required to perform as an individual are fundamentally different from the skills critical to leading a team.

"We were voted one of the top 100 companies to work for. So why are my best people still leaving?"

You've added stock option plans, ramped up health benefits and support flexible work schedules. Yet it seems as if almost every week one of your top performers leaves for another opportunity - or worse, goes to the competition. What could be missing?

Great benefit plans and top-level salaries will satisfy many employees, but to hold onto the BEST employees you need effective first-line managers.

"We were voted one of the top 100 companies to work for. So why are my best people still leaving?"

You've added stock option plans, ramped up health benefits and support flexible work schedules. Yet it seems as if almost every week one of your top performers leaves for another opportunity - or worse, goes to the competition. What could be missing?

Great benefit plans and top-level salaries will satisfy many employees, but to hold onto the BEST employees you need effective first-line managers.

You've added stock option plans, ramped up health benefits and support flexible work schedules. Yet it seems as if almost every week one of your top performers leaves for another opportunity - or worse, goes to the competition. What could be missing?

Great benefit plans and top-level salaries will satisfy many employees, but to hold onto the BEST employees you need effective first-line managers.

Inscape Publishing, the oldest DiSC company with the longest track record, has created the most comprehensive suite of DiSC product offerings. With Everything DiSC you have all the tools and information you need to create custom design solutions.

Inscape Publishing, the oldest DiSC company with the longest track record, has created the most comprehensive suite of DiSC product offerings. With Everything DiSC you have all the tools and information you need to create custom design solutions.

Inscape Publishing, the oldest DiSC company with the longest track record, has created the most comprehensive suite of DiSC product offerings. With Everything DiSC you have all the tools and information you need to create custom design solutions.

Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined and justified definition of what capabilities a good candidate must have to be successful and it ends with ensuring the selected individual accepts the offer and joins the organization in a totally positive way.

Hiring Winning Talent (HWT) provides the processes and tools required to master the art and science of identifying and winning great new employees - those that will perform in the top 20%.

A successful hiring process doesn't start with the job posting and doesn't end when a candidate has been selected. Before an open position is advertised, an efficient and consistent hiring process must be in place. That process will enable a manager to identify the job competencies, build the interview questions, and develop the hiring strategy required to win a really qualified new employee who performs well and fits in from day one.

For over 20 years, we've helped thousands of organizations equip managers with the skills and tools they need to succeed. Our experience has proven that a manager's ability to understand and participate in a structured hiring process has a direct impact on business results. Without a process in place managers devote too much time to interviews and too little time to interview preparation and the selection process itself.

Hiring Winning Talent (HWT) provides the processes and tools required to master the art and science of identifying and winning great new employees - those that will perform in the top 20%.

Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined and justified definition of what capabilities a good candidate must have to be successful and it ends with ensuring the selected individual accepts the offer and joins the organization in a totally positive way.

Hiring Winning Talent (HWT) provides the processes and tools required to master the art and science of identifying and winning great new employees - those that will perform in the top 20%.

"I have a smart, young team, and some of them are new to the work environment. How do I cover some of the organization's rules and regulations without quoting the entire HR Policy Manual?"

While not an issue for some people, poor work habits are a major cause of disciplinary action. Left unaddressed, poor work habits can lead to team members assuming that the behavior is acceptable and become a critical management issue. Discussing such concerns as absenteeism, language issues, and dress and grooming habits can be a difficult but necessary part of leading a team. And just like others aspects of team leadership, correcting work habits that need improvement requires careful attention and skill.

Absenteeism . . . Repeated tardiness . . . Conduct . . .Dress code. If your team leaders are faced with these or other work habit issues, this module will show them how to address these issues. Merely quoting company regulations to the noncompliant worker will not solve the problem. The truly effective team leader immediately addresses poor work habits in a supportive, non-threatening way.

"I have a smart, young team, and some of them are new to the work environment. How do I cover some of the organization's rules and regulations without quoting the entire HR Policy Manual?"

While not an issue for some people, poor work habits are a major cause of disciplinary action. Left unaddressed, poor work habits can lead to team members assuming that the behavior is acceptable and become a critical management issue. Discussing such concerns as absenteeism, language issues, and dress and grooming habits can be a difficult but necessary part of leading a team. And just like others aspects of team leadership, correcting work habits that need improvement requires careful attention and skill.

"I have a smart, young team, and some of them are new to the work environment. How do I cover some of the organization's rules and regulations without quoting the entire HR Policy Manual?"

While not an issue for some people, poor work habits are a major cause of disciplinary action. Left unaddressed, poor work habits can lead to team members assuming that the behavior is acceptable and become a critical management issue. Discussing such concerns as absenteeism, language issues, and dress and grooming habits can be a difficult but necessary part of leading a team. And just like others aspects of team leadership, correcting work habits that need improvement requires careful attention and skill.

Welcome to the new world of management work. It's no longer about “sweating the small stuff” because most of the small stuff is no longer a manager's responsibility. Those day-to-day tasks have been replaced with project work that takes weeks or months to complete. Managers now lead, or are part of, project teams that are responsible for projects with a direct and significant connection to the bottom line. Unfortunately, many managers are not really prepared to lead project teams. As a result deadlines, budgets, and deliverables are all at risk.

Leading Successful Projects provides the structure, process, and tools necessary to master the art and science of project management. The program identifies the critical phases every successful project must go through, and examines each phase through the lens of the questions that must be answered to assure project control and progress.

Welcome to the new world of management work. It's no longer about “sweating the small stuff” because most of the small stuff is no longer a manager's responsibility. Those day-to-day tasks have been replaced with project work that takes weeks or months to complete. Managers now lead, or are part of, project teams that are responsible for projects with a direct and significant connection to the bottom line. Unfortunately, many managers are not really prepared to lead project teams. As a result deadlines, budgets, and deliverables are all at risk.

Leading Successful Projects provides the structure, process, and tools necessary to master the art and science of project management. The program identifies the critical phases every successful project must go through, and examines each phase through the lens of the questions that must be answered to assure project control and progress.

This intensive workshop trains sales representatives to make each sales call

more effective by improving essential sales communication skills: listening,

observing, questioning, verifying, and explaining. These skills are polished

and internalized as they are applied during extensive sales practice sessions

where sales representatives learn the dynamics of a sales encounter by

participating. (All skills practice incorporates your products, customers, and

selling environment.)

As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem to they may seem to be unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the “hidden agendas” that so often underlie the chronic grievances.

How do you deal with team member complaints? Do you ignore them? Avoid them? Overreact to them? Or do you treat them as a way to solidify the team and improve team member self-esteem? Your own perception is not as important as the team member’s view of the problem. What may seem trivial to you could be very serious to the team member. So, all complaints must be treated with fairness and dignity.

Motivating Team Members helps leaders understand the complex idea of motivation.  Most important, like all Vital Learning Supervision Series Curriculum modules, it is practical and helps leaders know what to do about motivating team members.  It demonstrates to leaders what they can do to influence individual and team performance. It provides a clear, specific, and actionable plan of action for what to do once participants return to their job.

Motivating Team Members helps managers learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. Throughout the workshop managers and team leaders will participate in reading, discussion, assessments, diagnostics, small group exercises and rehearsal modeling with real life situations, and facilitator coaching.  Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.  

“Sometimes what seems like the smallest error can lead to a huge difference in our numbers that can take hours to track down and correct. Just a few incorrect numbers can make the team look bad and create so much unnecessary work. We've got to be more accurate inputting numerical data.”

“Sometimes what seems like the smallest error can lead to a huge difference in our numbers that can take hours to track down and correct. Just a few incorrect numbers can make the team look bad and create so much unnecessary work. We've got to be more accurate inputting numerical data.”

Professionalism. Courtesy. Organizational skills. Flexibility. These are skills and attributes that are critical to the success of any organization. More often than not, such skills can be in short supply, especially among new and inexperienced employees. So how do you move people from their own "personal style" to consistent professional behavior that includes self-evaluation and the commitment to change in order to achieve positive results for the team?

"Our new hires look great on paper and do really well in the interview process. But once they come on board, it can be almost painful to watch them slowly figure out what it takes to fit in like they've been here for a while. We need a better way to help them get off on the right foot once they've joined out team."

Participants have access to a 365-day subscription plus the correlating participant workbook.

Proofamatics delivers measurable improvement in finding errors. Proofamatics trainees average a 29% increase in their proofreading skills from pre-test to post-test. In addition, the organization will benefit from increased productivity and reduced costs. Any employee who generates or processes written communications will benefit.

Proofamatics delivers measurable improvement in finding errors. Proofamatics trainees average a 29% increase in their proofreading skills from pre-test to post-test. In addition, the organization will benefit from increased productivity and reduced costs. Any employee who generates or processes written communications will benefit.

Performance assessment is an important part of your efforts as a team leader. Regardless of a person's confidence or self-esteem, everyone needs feedback.

If you don't provide feedback, your team members will either get it from someone who does not understand the overall picture, or they will do self-assessments, and those are never very accurate.

If you don't provide feedback, your team members will either get it from someone who does not understand the overall picture, or they will do self-assessments, and those are never very accurate.

If you don't provide feedback, your team members will either get it from someone who does not understand the overall picture, or they will do self-assessments, and those are never very accurate.

"I've got great people on this team. They just don't always get along. Sometimes I feel more like a referee than a manager."

Diverse work teams can mean enhanced creativity with exceptional outcomes. It can also mean conflict as individuals bring different personalities and work styles to the table. Managing those differences quickly and effectively can mean the difference between a "bump-in-the-road" and lost productivity - a loss that can impact the entire organization.

"I've got great people on this team. They just don't always get along. Sometimes I feel more like a referee than a manager."

Diverse work teams can mean enhanced creativity with exceptional outcomes. It can also mean conflict as individuals bring different personalities and work styles to the table. Managing those differences quickly and effectively can mean the difference between a "bump-in-the-road" and lost productivity - a loss that can impact the entire organization.

"I've got great people on this team. They just don't always get along. Sometimes I feel more like a referee than a manager."

Diverse work teams can mean enhanced creativity with exceptional outcomes. It can also mean conflict as individuals bring different personalities and work styles to the table. Managing those differences quickly and effectively can mean the difference between a "bump-in-the-road" and lost productivity - a loss that can impact the entire organization.

"Reorganization, new business strategies, new management. How can my department stay focused on the customer with all this change?"

Change has become an ever-present and important part of business today. Organizations that fail to change find it increasingly difficult to compete and survive in today's marketplace. But how do you keep employees focused on performance with all the distractions caused by change initiatives? How do managers deal with the emotions, fear and anxiety that come with change?

"Reorganization, new business strategies, new management. How can my department stay focused on the customer with all this change?"

Change has become an ever-present and important part of business today. Organizations that fail to change find it increasingly difficult to compete and survive in today's marketplace. But how do you keep employees focused on performance with all the distractions caused by change initiatives? How do managers deal with the emotions, fear and anxiety that come with change?

"Reorganization, new business strategies, new management. How can my department stay focused on the customer with all this change?"

Change has become an ever-present and important part of business today. Organizations that fail to change find it increasingly difficult to compete and survive in today's marketplace. But how do you keep employees focused on performance with all the distractions caused by change initiatives? How do managers deal with the emotions, fear and anxiety that come with change?

In this course you will learn the skills to: define your territory, understand your customer base, and prioritize your clients and prospects. You will learn four-step method for managing your territory. You will also learn how to protect that territory. 

12, 24-Month, and 36-Month pricing is also available.  Call  1-888-978-6632  ( Toll Free) or  972-394-8906  (Local) for quote and to set-up license.

While winning customers may be hard, keeping them is even harder. So what do customers really want?

They want quick responses, instant information, and solutions to their problems. They want exceptional customer service. No organization can afford to lose customers because of poor service, but many do. Customers remember how they've been treated and spread the news. Studies show that they are likely never to buy from you again, even if you have exactly what hey are looking for.

In today 's high tech and demanding consumer market, customer service is mission critical. When customers are pleased, they're likely to spend more on your product or service and will call again. When customer service representatives understand their role in this, they will keep customers coming back.

This Curriculum includes 19 workshop titles including our latest Retaining Winning Talent and Developing & Coaching Others.  Vital Learning's Leadership Solutions teaches your leaders how to bring teams together--to improve productivity--to focus on behavior and not attitude--to deal with facts and not opinion--to create a climate of open communication.  Vital Learning has been at the forefront of leader/manager training for over 20 years.  Millions of people (worldwide) have benefited from this learning curriculum.  Utilizing Behavior Modeling, participants see the new skills, practice the new skills, and most importantly, transfer the new skills to their work and apply them in their work.  We offer large discounts for non-profit, education, and government client organizations.

All modules include Pre- and Post-Tests, Skills Practices, and most essential, all modules can be customized to your business.  New videos in all new modules represent today’s workplace environments and scenarios.  Prepare your team leaders today to deal with the challenges they face daily with this content-rich Leadership Solutions Curriculum.  Delivery options available include Classroom or Online with both English and Spanish languages available.

Winner of Human Resource Executive TOP TEN Training Products.

No amount of training will be successful without management support and feedback. That's why we offer Coaching for Results for your sales managers. Your managers will learn to evaluate effective sales behaviors. They will learn and practice a coaching philosophy and process that will enable them to reinforce and to improve your sales representatives' skills.

Course Length:  One-day interactive workshop

Most managers and team leaders realize the importance of upward communication, but few accept their own managers. Managers and team leaders will learn how to model communication so that a desired result is achieved.
Course Length: Classroom 4-hours

Motivating Team Members helps leaders understand the complex idea of motivation.  Most important, like all Vital Learning Supervision Series Curriculum modules, it is practical and helps leaders know what to do about motivating team members.  It demonstrates to leaders what they can do to influence individual and team performance. It provides a clear, specific, and actionable plan of action for what to do once participants return to their job.

Motivating Team Members helps managers learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. Throughout the workshop managers and team leaders will participate in reading, discussion, assessments, diagnostics, small group exercises and rehearsal modeling with real life situations, and facilitator coaching.  Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.  

Motivating Team Members helps leaders understand the complex idea of motivation.  Most important, like all Vital Learning Supervision Series Curriculum modules, it is practical and helps leaders know what to do about motivating team members.  It demonstrates to leaders what they can do to influence individual and team performance. It provides a clear, specific, and actionable plan of action for what to do once participants return to their job.

Motivating Team Members helps managers learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. Throughout the workshop managers and team leaders will participate in reading, discussion, assessments, diagnostics, small group exercises and rehearsal modeling with real life situations, and facilitator coaching.  Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.  

Solving Workplace Problems is a program that teaches a process for solving problems that helps managers and all employees understand that by working together – looking at things with a new perspective – they can be creative and innovative in solving problems. Through structured activities, participants learn how to define problems, identify blocks to creativity, and develop skills and create strategies to plan creative solutions.

This 4-hour course emphasizes the use of both logic and creativity for problem analysis and for developing effective solutions. A four–step process is presented for complex problem solving situations.  Managers and others have a system to confront, address, and solve all problems that confront them in today’s complex work environment.

Solving Workplace Problems is a program that teaches a process for solving problems that helps managers and all employees understand that by working together – looking at things with a new perspective – they can be creative and innovative in solving problems. Through structured activities, participants learn how to define problems, identify blocks to creativity, and develop skills and create strategies to plan creative solutions.

This 4-hour course emphasizes the use of both logic and creativity for problem analysis and for developing effective solutions. A four–step process is presented for complex problem solving situations.  Managers and others have a system to confront, address, and solve all problems that confront them in today’s complex work environment.

While winning customers may be hard, keeping them is even harder. So what do customers really want?

They want quick responses, instant information, and solutions to their problems. They want exceptional customer service. No organization can afford to lose customers because of poor service, but many do. Customers remember how they've been treated and spread the news. Studies show that they are likely never to buy from you again, even if you have exactly what hey are looking for.

In today 's high tech and demanding consumer market, customer service is mission critical. When customers are pleased, they're likely to spend more on your product or service and will call again. When customer service representatives understand their role in this, they will keep customers coming back.

Customer-Oriented Selling (COS) is the most comprehensive and flexible sales development program available in the marketplace today. Your sales force will learn how to build successful business relationships by helping customers achieve both their business and personal objectives.

COS teaches a consultative process for developing understanding and agreement between the customer and your salespeople throughout the sales process. It's a logical, non-manipulative approach that works. COS develops proven selling skills while teaching your salespeople to be responsive consultants — individuals sincerely interested in helping to achieve the business objectives of their customers with your products or services.

In short, COS offers a route to more satisfied customers, more successful salespeople, and better long-term business relationships.

This intensive workshop trains sales representatives to make each sales call

more effective by improving essential sales communication skills: listening,

observing, questioning, verifying, and explaining. These skills are polished

and internalized as they are applied during extensive sales practice sessions

where sales representatives learn the dynamics of a sales encounter by

participating. (All skills practice incorporates your products, customers, and

selling environment.)

Telephone Prospecting and Qualifying (TPQ) teaches sales representatives why and how to prospect and qualify over the phone. This program explores why prospecting is important and helps each sales representative establish a profile of a qualified prospect. It teaches participants how to plan and conduct successful prospecting calls that will result in an agreement to further the sales process or to disqualify the prospect. Techniques for handling special obstacles that arise when using the phone, such as getting through a screener or dealing with answering machines, are also explored. Finally, the course fine-tunes communication skills to enable sales representatives to project a positive image for your organization.
Course Length: 1-day interactive workshop

This colorful, content-rich participant workbook contains many pages of quality information including a pre-work assessment, forms for workshop activities (reproducible), skill practice exercises (can be customized),, job aids, and a video synopsis and script.  A section to help participants transfer skills back to the workplace includes Action Plan Worksheets and Action Plan Records (with suggested samples), additional relevant “topical” information, readings on special issues and related problems, course content summary, memory jogger card, and a bibliography.  

Account Strategy is a new, advanced training program to give your salespeople an edge in meeting the challenges of major account selling. Using a straightforward, practical process, they work quickly through complex selling issues. The result--salespeople leave the program able to develop major accounts more effectively--leveraging strengths, maximizing opportunities, facing competition, avoiding costly mistakes, and emphasizing long-term account relationships.

Course Length: 2-day interactive workshop

This colorful, content-rich participant workbook contains many pages of quality information including a pre-work assessment, forms for workshop activities (reproducible), skill practice exercises (can be customized),, job aids, and a video synopsis and script.  A section to help participants transfer skills back to the workplace includes Action Plan Worksheets and Action Plan Records (with suggested samples), additional relevant “topical” information, readings on special issues and related problems, course content summary, memory jogger card, and a bibliography.  

In today's business environment, with minimal face-to-face interaction and a focus on remote work relationships, good communication is more critical than ever. The ability to send clear, concise messages and listen effectively can mean the difference between successful business relationships and lost productivity.

 Achieving Communication Effectiveness provides the tools needed to function more productively through improved interpersonal communication skills. After building a shared awareness of the value of effective communications, participants learn how to develop clear, concise messages that gain credibility, persuade and influence others, and increase efficiency.

The cost of errors made by office personnel can be staggering. Even small typing mistakes reflect poorly on an organization. Proofamatics is a training course that will increase the clarity and accuracy of written communication through improved proofreading and grammar skills. This course teaches trainees which errors are most commonly made in written communications and provides a system for finding them. After successfully completing Proofamatics, trainees average a 29% increase in their proofreading skills from pretest to posttest. In addition, the organization benefits from increased productivity and reduced costs.
Course Length: 10 hours. Usually divided into 2*-hour modules taught in 4 consecutive days.

This colorful, content-rich participant workbook contains many pages of quality information including a pre-work assessment, forms for workshop activities (reproducible), skill practice exercises (can be customized),, job aids, and a video synopsis and script.  A section to help participants transfer skills back to the workplace includes Action Plan Worksheets and Action Plan Records (with suggested samples), additional relevant “topical” information, readings on special issues and related problems, course content summary, memory jogger card, and a bibliography.  

Inscape Publishing, the oldest DiSC company with the longest track record, has created the most comprehensive suite of DiSC product offerings. With Everything DiSC you have all the tools and information you need to create custom design solutions.

Everything DiSC Facilitation System

Inscape's new Everything DiSC Facilitation System is the most powerful tool ever built to help you succeed with DiSC. It’s a unique training facilitation system for ALL of Inscape's DiSC-based products, including DiSC Preview, DiSC Action Planners, DiSC Classic, DiSC PPSS, and more.