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OnLine Courseware


The Southwest Training Institute's On-Line Campus offers you the significant advantages of Internet education and training. Our On-Line Campus allows you to expand training opportunities without adding classroom space, trainer costs, or participant time away from work. Participants not only learn the skill points taught, but retention is greater because they are able to repeat sequences on demand. In addition, the On-Line Campus allows you to train anywhere in the world at any time eliminating the logistical problems and costs inherent in a centralized training function.

 

Achieving Communication Effectiveness Workbook & Online Course - Blended

"My manager is located in another state, and most of the team works from home. How are we going to make sure work gets done - and done right?"

In today's business environment, with minimal face-to-face interaction and a focus on remote work relationships, good communication is more critical than ever. The ability to send clear, concise messages and listen effectively can mean the difference between successful business relationships and lost productivity.

 Achieving Communication Effectiveness provides the tools needed to function more productively through improved interpersonal communication skills. After building a shared awareness of the value of effective communications, participants learn how to develop clear, concise messages that gain credibility, persuade and influence others, and increase efficiency.

 

Your Price:  $80.00
 

Coaching for Managers Online Course

In this online course, we will identify and practice five (5) keys to your coaching success and offer several important coaching tips. Through exercises and case studies you will learn practical coaching skills and when to use them.
Your Price:  $39.00
 

Coaching for Sales Managers Online Course

In this online course, we will identify and practice five (5) keys to your coaching success and offer several important coaching tips. Through exercises and case studies you will learn practical coaching skills and when to use them.
Your Price:  $39.00
 

Coaching Job Skills Online Course

Communicating Up focuses on the upward communication important to productivity and performance. Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

Your Price:  $49.00
 

Coaching Job Skills Workbook & Online Course (Blended)

"I do a lot to motivate the team to meet our department's quarterly targets. But is that really job-focused coaching?"

Managers are responsible for so much these days - hiring staff, meeting budget targets, and achieving department goals. It would be easy to simply ignore individual job task coaching. Shouldn't managers spend their time driving team performance, and not developing individual performers?

Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, task, or skill. But, in order to achieve results, the coaching must go beyond just showing how to do something. Coaching involves observing, analyzing demonstrating, and giving feedback. It is a process of developing relationships with team members - relationships that can ultimately build the trust and respect that is the foundation of successful organizations.

 

Your Price:  $65.00
 

Communicating Up Online Course

Communicating Up focuses on the upward communication important to productivity and performance. Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

Your Price:  $49.00
 

Communicating Up Workbook & Online Course - Blended

Participant Workbooks include module objectives, key terms, an Awareness Inventory (a self-assessment on the topic), activity worksheets, Job Aids and Resource Materials, a bibliography and a Troubleshooting Guide.

One book is required for each participant.

Your Price:  $65.00
 

Customer Focused Interview Online Course

In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win. 

12 Month, 24-Month, and 36-Month pricing is also available.  Call  1-888-978-6632  ( Toll Free) or  972-394-8906  (Local) for quote and to set-up license.

Your Price:  $39.00
 

Customer Focused Sales Interview Online Course

In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.
Your Price:  $39.00
 

Customer Service Bundled Online Subscription

The individual Customer Service representative today holds extraordinary influence over the consumer's entire relationship with a company. Maximizing the positive response potential for each Customer Service employee makes the difference between customer dissatisfaction, and customer delight. And maximizing the positive influence of Customer Service professionals is what CRKInteractive is all about.
Your Price:  $249.00
 

Dealing With Difficult Customer Situations Online Course

This interactive online skill builder will provide you with techniques for dealing with difficult customer situations. Your role as a customer service professional offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, you will learn general guidelines for dealing with difficult customer situations, two techniques for dealing with customers in such situations: calming and focusing, and then practicing what you have learned.

It is an interactive, online course lasting 45 minutes.

 

Your Price:  $39.00
 

Delegating Online Course

"When I delegate projects to my team, I don't always get the results I want. Isn't it easier to just do it myself?"

Sometimes it does seem easier to do it yourself. Delegating responsibilities and projects can take time and without clear communication, can lead to misunderstandings and negative results. But delegating does more than just balance the workload - it can help strengthen the bonds of your team. Delegating demonstrates trust and encourages development. It can make a team member feel that his or her job is important and essential to the success of the business unit. However, in order to achieve this result, delegating must be done effectively. Successful delegation requires skill.

Delegating provides the tools necessary to develop messages that communicate the "what" and the "why" of every delegated task. Focusing on ensuring that the individual understands what is required helps facilitate a successful result - the work is done correctly, and the individual gains the benefits of a new experience and increased confidence and responsibility.

 

Your Price:  $49.00
 

Delegating Workbook & Online Course - Blended

"When I delegate projects to my team, I don't always get the results I want. Isn't it easier to just do it myself?"

Sometimes it does seem easier to do it yourself. Delegating responsibilities and projects can take time and without clear communication, can lead to misunderstandings and negative results. But delegating does more than just balance the workload - it can help strengthen the bonds of your team. Delegating demonstrates trust and encourages development. It can make a team member feel that his or her job is important and essential to the success of the business unit. However, in order to achieve this result, delegating must be done effectively. Successful delegation requires skill.

Delegating provides the tools necessary to develop messages that communicate the "what" and the "why" of every delegated task. Focusing on ensuring that the individual understands what is required helps facilitate a successful result - the work is done correctly, and the individual gains the benefits of a new experience and increased confidence and responsibility.

 

Your Price:  $65.00
 

Delivering Customer Focused Service Online Course

This interactive online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better. During this training, you will learn the guidelines for delivering customer focused service including understanding your role as a professional, the essential skills of communication – listening, questioning, verifying, explaining, and a four-step customer service model.

Delivering Customer Focused Service is an interactive, online course lasting 45 minutes.

Your Price:  $49.00
 

Developing & Coaching Others Online Course

Communicating Up focuses on the upward communication important to productivity and performance. Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

Your Price:  $49.00
 

Developing Performance Goals & Standards Online Course

Developing Performance Goals is a planning process because all good team leaders work to a plan, and they make sure those who work with them have a solid understanding of that plan.

The basis of any good plan is a set of definite goals. These must be specific, measurable, attainable, results-oriented, and time-framed. That spells SMART. Smart goals help people shape smart plans.

 

 

Your Price:  $49.00
 

Developing Performance Goals & Standards Workbook & Online Course - Blended

Developing Performance Goals is a planning process because all good team leaders work to a plan, and they make sure those who work with them have a solid understanding of that plan.

The basis of any good plan is a set of definite goals. These must be specific, measurable, attainable, results-oriented, and time-framed. That spells SMART. Smart goals help people shape smart plans.

 

 

Your Price:  $65.00
 

Effective Discipline Online Course

"I used to be a member of this team. Now I'm the manager. Do I really have to discipline the non-performers?"

Discussing work performance, especially when that performance does not meet expectations, can be difficult. No one likes to get negative feedback - and giving it can be just as unappealing. But disciplining team members and eliminating performance problems, is a critical management skill. Like most management skills, it is a skill that must be developed to be effective.

Effective Discipline provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers can turn a potentially negative interaction into a positive developmental step.

 

Your Price:  $49.00
 

Effective Discipline Workbook - Online Course Blended

"I used to be a member of this team. Now I'm the manager. Do I really have to discipline the non-performers?"

Discussing work performance, especially when that performance does not meet expectations, can be difficult. No one likes to get negative feedback - and giving it can be just as unappealing. But disciplining team members and eliminating performance problems, is a critical management skill. Like most management skills, it is a skill that must be developed to be effective.

 Effective Discipline provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers can turn a potentially negative interaction into a positive developmental step.

 

Your Price:  $65.00
 

Essential Skills of Communicating Online Course

"He was one of our top performers. Everyone loved working with him. So why is he failing as a manager?"

It seems like a logical step. Take your top performers and promote them into management positions. Have them transfer their individual style and success to the whole team. It can work, but it usually doesn't. Why not? Because…

Great contributors do not automatically make great leaders. Our experience has proven that the skills required to perform as an individual are fundamentally different from the skills critical to leading a team.

 

Your Price:  $49.00
 

Essential Skills of Communicating Workbook & Online Course- Blended

"He was one of our top performers. Everyone loved working with him. So why is he failing as a manager?"

It seems like a logical step. Take your top performers and promote them into management positions. Have them transfer their individual style and success to the whole team. It can work, but it usually doesn't. Why not? Because…

Great contributors do not automatically make great leaders. Our experience has proven that the skills required to perform as an individual are fundamentally different from the skills critical to leading a team.

 

Your Price:  $65.00
 

Essential Skills of Leadership Online Course

"We were voted one of the top 100 companies to work for. So why are my best people still leaving?"

You've added stock option plans, ramped up health benefits and support flexible work schedules. Yet it seems as if almost every week one of your top performers leaves for another opportunity - or worse, goes to the competition. What could be missing?

Great benefit plans and top-level salaries will satisfy many employees, but to hold onto the BEST employees you need effective first-line managers.

Your Price:  $49.00
 

Essential Skills of Leadership Workbook & Online Course - Blended

"We were voted one of the top 100 companies to work for. So why are my best people still leaving?"

You've added stock option plans, ramped up health benefits and support flexible work schedules. Yet it seems as if almost every week one of your top performers leaves for another opportunity - or worse, goes to the competition. What could be missing?

Great benefit plans and top-level salaries will satisfy many employees, but to hold onto the BEST employees you need effective first-line managers.

Your Price:  $65.00
 

Establishing Credibility and Trust For Sales Online Course

Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your clients.
Your Price:  $39.00
 

Gaining Commitments to Action/Closing Online Course

In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says "no thanks" and how to overcome objections when closing.
Your Price:  $39.00
 

Handling Customer Complaints Online Course

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
Your Price:  $39.00
 

Hiring Winning Talent Online Course

"Why do we still end up with hires that don't perform or fit in? There must be a better way.”

Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined and justified definition of what capabilities a good candidate must have to be successful and it ends with ensuring the selected individual accepts the offer and joins the organization in a totally positive way.

Hiring Winning Talent (HWT) provides the processes and tools required to master the art and science of identifying and winning great new employees - those that will perform in the top 20%.

Program Description
Hiring Winning Talent (HWT) enables managers to implement a structured process that can really streamline and empower successful hiring. The program also focuses on the key skills required to interview candidates and ways to build team cohesion by involving team members in the hiring initiative.

 

 

Your Price:  $98.00
 

Hiring Winning Talent Workbook & Online Course - Blended

“Why do we still end up with hires that don't perform or fit in? There must be a better way.”

Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined and justified definition of what capabilities a good candidate must have to be successful and it ends with ensuring the selected individual accepts the offer and joins the organization in a totally positive way.

Hiring Winning Talent (HWT) provides the processes and tools required to master the art and science of identifying and winning great new employees - those that will perform in the top 20%.

 

Your Price:  $129.00
 

Improving Work Habits Online Course

"I have a smart, young team, and some of them are new to the work environment. How do I cover some of the organization's rules and regulations without quoting the entire HR Policy Manual?"

While not an issue for some people, poor work habits are a major cause of disciplinary action. Left unaddressed, poor work habits can lead to team members assuming that the behavior is acceptable and become a critical management issue. Discussing such concerns as absenteeism, language issues, and dress and grooming habits can be a difficult but necessary part of leading a team. And just like others aspects of team leadership, correcting work habits that need improvement requires careful attention and skill.

Your Price:  $49.00
 

Improving Work Habits Workbook & Online Course - Blended

"I have a smart, young team, and some of them are new to the work environment. How do I cover some of the organization's rules and regulations without quoting the entire HR Policy Manual?"

While not an issue for some people, poor work habits are a major cause of disciplinary action. Left unaddressed, poor work habits can lead to team members assuming that the behavior is acceptable and become a critical management issue. Discussing such concerns as absenteeism, language issues, and dress and grooming habits can be a difficult but necessary part of leading a team. And just like others aspects of team leadership, correcting work habits that need improvement requires careful attention and skill.

Your Price:  $65.00
 

Management Development Bundled Online Subscription

People respect leaders, and the inspiration they generate. Despite the massive shifts in today's business landscape, one key success factor remains constant: leadership. Unlocking the leadership potential of your employees will drive your company to leadership in its industry. This subscription offers you exceptional value with access to all our On-Line leadership products for the entire subscription term!
Your Price:  $249.00
 

Managing Complaints Online Course

How do you deal with team member complaints? Do you ignore them? Avoid them? Overreact to them? Or do you treat them as a way to solidify the team and improve team member self-esteem? Your own perception is not as important as the team member’s view of the problem. What may seem trivial to you could be very serious to the team member. So, all complaints must be treated with fairness and dignity. 

 Some complaints may appear to be minor – just irritations that might go away with time – but they will probably build up into larger problems. A small sore can fester and become a major wound. Also, a complaint is often a sign of a team member who is unmotivated and, therefore, unproductive.

Other complaints are serious to begin with, threatening the work environment. These can go from being an open wound to a fatality in terms of productivity and teamwork. It’s important to see complaints as chances to enhance your relationship with team members. The simple act of listening to and really hearing the complaint goes a long way toward making the team member feel important.

However,listening is not enough. In fact, if you listen and do nothing, the situation will get even worse. Instead,you need to deal with the issues and solve the problem, if possible.


 

Your Price:  $49.00
 

Managing Complaints Workbook & Online Course - Blended

How do you deal with team member complaints? Do you ignore them? Avoid them? Overreact to them? Or do you treat them as a way to solidify the team and improve team member self-esteem? Your own perception is not as important as the team member’s view of the problem. What may seem trivial to you could be very serious to the team member. So, all complaints must be treated with fairness and dignity.

Your Price:  $65.00
 

Managing Performance Discussions Online Course

This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.
Your Price:  $39.00
 

Motivating Team Members Online Course

Motivating Team Members helps leaders understand the complex idea of motivation.  Most important, like all Vital Learning Supervision Series Curriculum modules, it is practical and helps leaders know what to do about motivating team members.  It demonstrates to leaders what they can do to influence individual and team performance. It provides a clear, specific, and actionable plan of action for what to do once participants return to their job.

Motivating Team Members helps managers learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. Throughout the workshop managers and team leaders will participate in readingdiscussion, assessments, diagnostics, small group exercises and rehearsal modeling with real life situations, and facilitator coaching.  Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.  

Your Price:  $49.00
 

Motivating Team Members Workbook & Online Course - Blended

Motivating Team Members helps leaders understand the complex idea of motivation.  Most important, like all Vital Learning Supervision Series Curriculum modules, it is practical and helps leaders know what to do about motivating team members.  It demonstrates to leaders what they can do to influence individual and team performance. It provides a clear, specific, and actionable plan of action for what to do once participants return to their job.

Motivating Team Members helps managers learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. Throughout the workshop managers and team leaders will participate in readingdiscussion, assessments, diagnostics, small group exercises and rehearsal modeling with real life situations, and facilitator coaching.  Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.  

Your Price:  $65.00
 

Overcoming All Objections Online Course

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
Your Price:  $39.00
 

Professionalism in the Office Online Course

"Our new hires look great on paper and do really well in the interview process. But once they come on board, it can be almost painful to watch them slowly figure out what it takes to fit in like they've been here for a while. We need a better way to help them get off on the right foot once they've joined out team."
Your Price:  $49.00
 

Professionalism in the Office Workbook & Online Course - Blended

"Our new hires look great on paper and do really well in the interview process. But once they come on board, it can be almost painful to watch them slowly figure out what it takes to fit in like they've been here for a while. We need a better way to help them get off on the right foot once they've joined out team."

Participants have access to a 365-day subscription plus the correlating participant workbook.

Your Price:  $40.00
 

Prospecting to Create Interest Online Course

In this course, you will learn how to leverage your past success and use a system to identify, classify, and approach high level people and new opportunities. We will also offer you tips on creating internal advocates from existing clients. We'll practice how to qualify an opportunity and how to plan ahead to get the most out of each client meeting.
Your Price:  $39.00
 

Providing Performance Feedback Online Course

Performance assessment is an important part of your efforts as a team leader. Regardless of a person's confidence or self-esteem, everyone needs feedback.

If you don't provide feedback, your team members will either get it from someone who does not understand the overall picture, or they will do self-assessments, and those are never very accurate.

Your Price:  $49.00
 

Providing Performance Feedback Workbook & Online Course - Blended

Performance assessment is an important part of your efforts as a team leader. Regardless of a person's confidence or self-esteem, everyone needs feedback.

If you don't provide feedback, your team members will either get it from someone who does not understand the overall picture, or they will do self-assessments, and those are never very accurate.

Your Price:  $65.00
 

Reinforcing Your Understanding Of Behavioral Styles for Individuals

In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
Your Price:  $25.00
 

Reinforcing Your Understanding Of Behavioral Styles for Teams

A shortened version of Understanding Behavioral Styles for Teams. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
Your Price:  $25.00
 

Resolving Conflicts Online Course

"I've got great people on this team. They just don't always get along. Sometimes I feel more like a referee than a manager."

Diverse work teams can mean enhanced creativity with exceptional outcomes. It can also mean conflict as individuals bring different personalities and work styles to the table. Managing those differences quickly and effectively can mean the difference between a "bump-in-the-road" and lost productivity - a loss that can impact the entire organization.

 

Your Price:  $49.00
 

Resolving Conflicts Participant Workbook & Online Course - Blended

"I've got great people on this team. They just don't always get along. Sometimes I feel more like a referee than a manager."

Diverse work teams can mean enhanced creativity with exceptional outcomes. It can also mean conflict as individuals bring different personalities and work styles to the table. Managing those differences quickly and effectively can mean the difference between a "bump-in-the-road" and lost productivity - a loss that can impact the entire organization.

 

Your Price:  $65.00
 

Sales Development Bundled Online Subscription

The Sales Training and Development Subscription gives every salesperson the potential to leap to higher sales plateaus. How? By learning a comprehensive set of basic skills and knowledge - the grounding they need to sell successfully, consistently.
Your Price:  $249.00
 

Supporting Change Online Course

"Reorganization, new business strategies, new management. How can my department stay focused on the customer with all this change?"

Change has become an ever-present and important part of business today. Organizations that fail to change find it increasingly difficult to compete and survive in today's marketplace. But how do you keep employees focused on performance with all the distractions caused by change initiatives? How do managers deal with the emotions, fear and anxiety that come with change?

Your Price:  $49.00
 

Supporting Change Workbook & Online Course - Blended

"Reorganization, new business strategies, new management. How can my department stay focused on the customer with all this change?"

Change has become an ever-present and important part of business today. Organizations that fail to change find it increasingly difficult to compete and survive in today's marketplace. But how do you keep employees focused on performance with all the distractions caused by change initiatives? How do managers deal with the emotions, fear and anxiety that come with change?

 

Your Price:  $65.00
 

Understanding Behavioral Styles for Customer Service

Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.  Tuition includes a personalized DiSC Communication Feedback Report.
Your Price:  $78.00
 

Understanding Behavioral Styles for Individuals

Successful relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.  Tuition includes a personalized DiSC Communication Feedback Report.
Your Price:  $78.00
 

Understanding Behavioral Styles for Managers

Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.  Tuition includes a personalized DiSC Communication Feedback Report.
Your Price:  $78.00
 

Understanding Behavioral Styles for Sales

Understanding Behavioral Styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.  Tuition includes a personalized DiSC Communication Feedback Report.

 

 

Your Price:  $78.00
 

Win-Win Negotiations Online Course

In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.
Your Price:  $39.00
 

Achieving Communication Effectiveness Online Course

Administrative and support personnel will learn effective communication techniques thereby opening the door to dialogue, negotiation, and compromise. (1-2 Hours) Price is per person for 1-year subscription.
Your Price:  $49.00
 

Reinforcing Your Understanding of Behavioral Styles for Managers

Managerial relationships often depend on adapting your managerial style. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Managers shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. 

Your Price:  $25.00
 

Estabishing Credibility & Trust for Customer Service Online Course

Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers. 

Includes Personal Listening Profile Feedback Report.

12, 24-Month, and 36-Month pricing is also available.  Call  1-888-978-6632  ( Toll Free) or  972-394-8906  (Local) for quote and to set-up license.

Your Price:  $39.00
 

Questions are the Answer for Customer Service Online Course

This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one. 

12, 24-Month, and 36-Month pricing is also available.  Call  1-888-978-6632  ( Toll Free) or  972-394-8906  (Local) for quote and to set-up license.

Your Price:  $39.00
 

Sales Win-Win Negotiations Online Course

Practice an effective negotiation process that will help you and your customer get to a win/win.

12, 24-Month, and 36-Month pricing is also available.  Call  1-888-978-6632  ( Toll Free) or  972-394-8906  (Local) for quote and to set-up license.

Your Price:  $39.00
 

Reinforcing Your Understanding Of Behavioral Styles for Customer Service

A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
Your Price:  $25.00
 

Questions are the Answer for Sales Online Course

This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one. 

12, 24-Month, and 36-Month pricing is also available.  Call  1-888-978-6632  ( Toll Free) or  972-394-8906  (Local) for quote and to set-up license.

Your Price:  $39.00
 

Territory & Account Management Online Course

In this course you will learn the skills to: define your territory, understand your customer base, and prioritize your clients and prospects. You will learn four-step method for managing your territory. You will also learn how to protect that territory. 

12, 24-Month, and 36-Month pricing is also available.  Call  1-888-978-6632  ( Toll Free) or  972-394-8906  (Local) for quote and to set-up license.

Your Price:  $39.00
 

Reinforcing Your Understanding Of Behavioral Styles for Sales

In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
Your Price:  $25.00
 

Understanding Behavioral Styles for Teams

Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.  Tuition includes a personalized DiSC Communication Feedback Report.
Your Price:  $78.00
 
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