How do you make better ethical decisions at work? Just because a particular choice is legal does not make it right. Seeing legal compliance as the goal of ethics rather than the starting point can lead to poor decision making with disastrous consequences for the individuals involved and their organizations. Compliance is essential, but it's not enough.
WINNER of International Telly Award in the Training Category
“AWESOME!” is one program in 2 parts. Part 1, “A New Generation at Work”, presents 24 Gen Y employees from all employment sectors (finance, government, education, technology, manufacturing, service, hospitality, etc.) providing insights into who they are, how they think, and what they need to succeed. Part 2, “Engaging Gen Y”, presents the perspective of current managers and business owners. Taken together, these two 10-minute videos provide a complete training that is enlightening, energizing and entertaining. This is a timely new release. Gen Y began entering the workforce just a few years ago but will constitute 38% of all employees by the year 2011. By some measures they are the largest generation in history and their impact on all areas of the economy will be enormous. At the same time, this generation is culturally different and often misunderstood. “AWESOME!” seeks to help organizations bridge these differences and maximize the effectiveness and productivity of their younger employees.
What happens when eight fascinating people with experience Successfully navigating challenging or stressful situations at work come together to cook a meal? Insights fly along with the food in Don’t Panic! A Recipe for Success in Times of Stress. In this entertaining and thoughtful video, cooking serves as a metaphor for working through a challenge together. After the flames die down, the participants enjoy the meal they’ve created and explore insights gleaned from their dialogue.
Mentoring is critical in today’s organizations, but how do you learn to be a better mentor? What about the people being mentored – the mentees? How can they maximize the benefits of the time they invest? “Insights to Better Mentoring” is an educational program that presents four successful mentors and their mentees in a revealing and insightful expose’ of what works best in these complex but essential relationships. The four pillars of effective mentoring are presented. The pillars provide insight to improve any mentoring relationship within the organization. We explore the fundamentals that make these relationships more rewarding.
A Manager’s Guide provides an excellent overview of the fundamental management skills needed to survive and thrive in today’s complex work environments. Also AVAILABLE in SPANISH.
Focuses on the skills needed to navigate the legal and behavioral challenges managers can face. Participants will understand… appropriate & effective hiring practices, EEO compliance issues, how to handle workplace harassment, respectful termination procedures, and performance management fundamentals.
25 Minutes, includes Facilitation Guide with Reproducible Participant Handouts.
The Manager's Guide Series also includes:
- To Lead or Not to Lead
Takes a look at the communication, organizational and leadership skills that managers needs to excel. Teaches the fundamentals of effective communication, how to be a supportive coach, conflict management dos and don’ts, basic time management concepts, and, the keys to being an effective leader. The programs combine dramatized scenarios that demonstrate the key learning points in each section and expert commentaries that underscore and reinforce the training.
25 Minutes; Includes Facilitation Guide with Reproducible Participant Handouts.
Manager's Guide Video Program Series also includes:
- Surviving the Slings and Arrows
Americans with Disabilities Act on video is intended to inform viewers about the opportunities and legal responsibilities organizations and individuals face under the Americans with Disabilities Act.
Title I provisions of the ADA . These are the sections of the law that impact the employment relationship between current and prospective employees with disabilities and their employers. A pamphlet prepared by the EEOC entitled “Your Responsibilities as an Employer” is also included with the video.
25 Minutes, Includes Facilitation Guide with Reproducible Participant Handouts.
Reasonable Accommodations is an exploration of the heart of the ADA - accommodating persons with disabilities and integrating them into the workforce. We recommend that employees view both programs in the series for the most comprehensive training.
We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships.
25 Minutes, Includes Facilitation Guide with Reproducible Participant Handouts and Customizable PowerPoint Slideshow.
Other Dialogue—Now You’re Talking Video Programs Include:
- Communicating in a Diverse World
- Dialogue for Cultural Understanding
- Dialogue Between Genders
We apply the skills of dialogue to challenges faced in a culturally-diverse work environment. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes, and facilitate more productive relationships.
24 Minutes, Includes Facilitation Guide with Reproducible Participant Handouts and Customizable PowerPoint Slideshow.
- Dialogue Among Generations
Dialogue—Now You’re Talking explores the six basic rules of dialogue and provides practical video-based examples and training exercises aimed at helping to implement dialogue in your organization.
“Best Training Video of 2004”- –Training Media Review
What is dialogue (contrasting debate and dialogue), Initiating Dialogue (how to do it, where to do it), The Skills of Dialogue -Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); and Discovery (uncovering and sharing hidden assumptions in yourself and others) are included in this program. Includes a dramatization of how dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. Also AVAILABLE IN SPANISH.
18 minutes, Reproducible Facilitator’s Guide, Handouts and Transparencies.
The Diversity Series also includes the following titles:
- On the Threshold of Change
- Gender and Sexual Orientation Workplace Issues
- Race, Ethnicity, Language, and Religion Workplace Issues
Begins by dispelling many of the popular stereotypes about men and women, gays and lesbians. We discuss what IS acceptable workplace behavior and the fears and concerns that challenge mutual respect and lead to conflict.
20 minutes, Reproducible Facilitator’s Guide, Handouts and Transparencies.
Other Video Program in the Diversity Series Includes:
- Race, Ethnicity, Language and Religion Workplace Issues
- Age and Physical Ability Workplace Issues
The Diversity Series focuses on the legal, ethical and practical definitions of diversity and addresses some of the complex issues organizations and employees face. We explore issues of communication styles, workplace values, conflict, stereotypes, fear and building productive workplace relationships with those who are different from us in a variety of ways. Also AVAILABLE in FRENCH.
We explore the definition of diversity and how it can impact our work lives. We examine the changing workforce and the issues these changes raise as a process - not a problem. Conflict is viewed as an element in this process and we consider the communication skills we need to productively navigate these changes.
17 minutes, Reproducible Facilitator’s Guide, Handouts and Transparencies.
Takes on the stereotypes that have divided people for centuries. A distinguished collection of managers, line workers and consultants share their experiences and insights.
E-Mail and the Law: Organizations and individual employees are facing litigation arising out of the illegal use of their e-mail systems. Messages that employees thought had been deleted are being discovered in back-up tapes and elsewhere by high tech detectives and used as evidence in lawsuits. Productivity that is supposed to be enhanced by the speed and power of e-mail is, in many organizations, being negatively impacted as employees use their e-mail for personal communication, to run their own private businesses, to send jokes (some of which are inappropriate or offensive) to their co-workers or to "flame" those they don’t like. Available in public management version, public employee version, private management version, private employee version, and network ready multimedia version.
24 -29 Minutes, Reproducible User Guide and Facilitator’s Guide, Reproducible Participant Handouts, Bibliography, E-mail Etiquette Dictionary, Discussion Questions and Exercises.
Management and Employee Versions; Public and Private Sector Versions.
The 5 Values of GREAT Customer Service presents a values-based training approach to meeting this challenge. The video component, when taken together with the exercises and activities in the facilitation guide, offers a comprehensive approach to developing customer service relationships built on a foundation of respect. Also AVAILABLE in SPANISH.
24 Minutes, Includes Facilitation Guide with Reproducible Participant Handouts.
Also Available in the Customer Service Series:
- Diffusing Hostility Through Customer Service
Takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first. Also AVAILABLE in SPANISH.
25 minutes, Reproducible Facilitator’s Guide, Handouts and Transparencies.
Other Video Programs in the Customer Service Series:
- 5 Values of Great Customer Service
In the fast changing world of the new organization, mentoring has become essential for preserving and passing down the history, culture and experience senior managers have accumulated. Mentoring in the 21st century organization. What does a mentor do? Effective mentoring. Getting started. The leader as mentor.
15 minutes, Reproducible 3-Part Facilitator/ Participant Guide.
Other Video Programs available in the Millennium Leadership Series Includes:
- Leadership is……
- The Leader as Coach
- Providing Performance Feedback
- Beginning Employment Relationships
- Ending Employment Relationships
- In Compliance
The 21st century organization requires different kinds of relationships with employees. Employment interviews. What you need to know about…the position you’re hiring for; the candidate you’re interviewing; Preparing for the interview. The interview. The leader’s responsibility.
- The Leader as Mentor
The reasons why employees leave organizations are many and complex. Some are performance related, others are not. In either case, the termination process doesn’t have to be traumatic. Why employment relationships end. Inappropriate termination. Alternatives. Termination procedures. After the relationship ends.
A quick course in the complex world of EEO compliance issues. What is EEO? Affirmative action? Diversity? What is a protected class? Three types of discrimination. What is harassment? The millennium leadership. Leadership and compliance. This program is most suitable for American Organizations.
Millennium Leadership Capsules For the 21st Century is a SEVEN-part training series designed to assist managers, supervisors and team leaders in their efforts to draw a bridge between the management skills they need and the leadership concepts their organizations are embracing. There is an additional program of Coaching and Performance Feedback scenes to compliment the series.
You’ll explore the language and concepts of leadership. What is a leader? Leadership and management. Who can be a leader? Becoming a leader. Leaders and followers. Why lead? Also AVAILABLE in SPANISH & FRENCH.
Explores the skills needed to support employee development in learning organizations. Topics covered: The fear factor. What is performance? How do you best provide performance feedback? Who should provide performance feedback to whom? Feedback and Leadership.
Investigates the coaching skills which are vital to any organization’s learning and success. Coaching in the 21st century organization. What does a coach do? Effective coaching. Who can coach whom? The leader as coach. Also AVAILABLE in SPANISH.
Succeeding at Work-The Adventure Begins is intended to help new employees in public and private sector organizations explore the behaviors and interpersonal skills that will be essential to their success. After viewing the problem and working through the printed support materials, employees will have a clearer idea of…their organization’s mission, their performance objectives, their organization’s core workplace values, policies on harassment and diversity, appearance and punctuality standards, respectful communication issues, customer service practices, the need to take responsibility for their own success. Also AVAILABLE in SPANISH & FRENCH.
Winner- Crystal Shooting Star “Best Program” –American Corporate Awards
Winner- Cindy Award “Best Training Video”
18 Minutes, Comprehensive Facilitator’s Guide, Customizable Participant Workbooks.
Intended to provide trainers, managers and employees with powerful tools that can stimulate discussion around the complex issues of dealing with hostile customers. Topics covered: Recognizing a customer’s hot button, showing a customer that you hear them and you care about their concerns, keeping organizational procedures from angering a customer, determining a customer’s needs, providing creative alternatives to meet customer needs, keeping the customer informed, putting customer and employee safety first. Also AVAILABLE in FRENCH.
14 Minutes, Includes Facilitation Guide with Reproducible Participant Handouts.
Other Training Scenes Video Programs Include:
- Coaching and Performance Feedback
- Subtle Sexual Harassment
- Diversity
- The Respectful Workplace—Conflict Resolution
- You Can Stop Harassment
- Patterns
Intended to provide trainers, managers and employees with powerful tools that can stimulate discussion and promote behavioral changes around the issue of diversity in the workplace. Issues addressed include: the strength diversity brings to an organization, the organizational costs of fear and prejudice, the personal costs of intolerance, stereotyping and its impact on productivity, sexual harassment as a diversity issue, confronting inappropriate workplace behavior, the role of third parties in cultural boundaries, and the invisible costs of workplace discrimination. Also AVAILABLE in FRENCH.
18 Minutes, Includes Facilitation Guide with Reproducible Participant Handouts.
- Diffusing Hostility
Intended to provide trainers, managers and employees with a resource to use in addressing the behavioral issues that lead to sexual harassment at work. Themes addressed include: The Habitual Harasser, The Bully, The Smitten Harasser, The Jilted Harasser, The Ostrich, The Chameleon, The Mother Hen, and The Wounded Tiger.
20 Minutes, Includes Facilitation Guide with Reproducible Participant Handouts.
Training Scenes Library consists of seven volumes of training dramatizations addressing a variety of workplace issues. Each film is offered in open or closed captioning formats.
An additional resource for the Millennium Leadership Series that consists of eight dramatizations. Each training scenario begins by setting up a coaching or performance feedback situation culminating at a Decision Point. Here you are presented three options as to how the scene should continue. These options are then played out and the consequences of the choices made are explored by a panel of management and human resource experts. Also AVAILABLE in SPANISH & FRENCH.
60 minutes, Reproducible 3-Part Facilitator/ Participant Guide.
Intended to provide trainers, managers and employees with a resource to use in developing conflict resolution skills. Issues addressed: valuing differences among team members, keeping stereotypes from coloring perceptions, communicating to diffuse hostile situations, working together in a downsizing organization, mediating disputes between employees, settling conflicts that have become personal, clarifying organizational values, looking to our interests, not our positions, resolving conflicts between employees and their supervisors, hearing the other side in a dispute, identifying help within your organization. Also AVAILABLE in FRENCH.
Intended to provide trainers, managers and employees with powerful tools that can stimulate discussion and promote behavioral changes around the issue of workplace sexual harassment. Issues addressed include: pressure to conform to the values of your team, sexual talk as a form of harassment, dating among employees, employee/supervisor relationships, discussing discomfort about a sexual issue, hazing or initiation rites, fitting into nontraditional work environments, rumors and gossip as harassment, when customers harass employees.
28 Minutes, Includes Facilitation Guide with Reproducible Participant Handouts.
Intended to provide trainers, managers and employees with a resource to use in helping to prevent all forms of workplace harassment. Issued addressed include: sexual harassment between coworkers, racial harassment by a supervisor, sexual orientation harassment by coworkers, religious harassment and retaliation by a supervisor, racial and sexual harassment by a coworker, ethnic and religious harassment by a coworker, sexual and same sex harassment by a supervisor.
Available for both union and non-union organizations.
Making the Change (for all employees) and Leading the Change (for organizational leaders), are divided into major concept themes, and each of the segments are tied together by an animated folktale. With both videos, a distinguished collection of practitioners and researchers - leaders on change - join in conversation with CEO's, managers, line workers and consultants. They share their vision of how we can most benefit from the turbulent process we find ourselves in. Also AVAILABLE in FRENCH & SPANISH.
Other Video Programs available in The New Workplace Series Includes:
- Leading the Change
A brief introduction to the issue of sexual harassment prevention intended for new employees. This orientation program describes what sexual harassment is, how it is damaging to the person being harassed, the harasser, and the work group and organization, and what an employees rights and responsibilities are in this area. Also AVAILABLE in SPANISH.
10 minutes, Reproducible Facilitator’s Guide, Participant Handouts and transparencies and PowerPoint Slideshow.
Other Patterns Video Programs Include:
- Preventing Sexual Harassment
- Responding to Sexual Harassment
Patterns is intended to explore the behavioral side of sexual harassment, arming employees and managers with the tools they need to effectively prevent incidents in the first place, and to respond appropriately when they either feel harassed or are aware of harassment occurring.
Looks at four common patterns of inappropriate behavior- the habitual harasser, the smitten harasser, the bully, the jilted harasser. How we respond to harassment will be most effective when we recognize why the behavior is occurring. This program arms employees with the information and insights to help them determine the best way to get the behavior to stop. A series of dramatizations bring each pattern to life. Attorneys, human resource professionals, and a troupe of exceptional actors take us through the legal, psychological, cultural and moral issues. Also AVAILABLE in SPANISH.
26 minutes, Reproducible Facilitator’s Guide, Participant Handouts and transparencies and PowerPoint Slideshow.
- Rights and Responsibilities
Examines the legal liability issues and questions of personal responsibility that managers and supervisors must face. Using dramatizations, we explore different patterns of how managers often respond to sexual harassment incidents, including the ostrich, the chameleon, the wounded tiger, and the mother hen and present more effective alternatives. Finally we discuss how incidents should be investigated and best resolved.
26 minutes, Reproducible Facilitator’s Guide, Participant Handouts and transparencies and PowerPoint Slideshow
Defines the role leaders must play in creating and supporting a non-violent, respectful workplace. We explore the organizational costs of inappropriate behavior, diffusing hostile situations, aligning policy and behavior with the organization’s values, how conflict can be a positive force, and the organization’s responsibility to provide effective avenues for dispute. Also AVAILABLE in SPANISH. Also sold in a 2-part series along with “Opening the Right Doors” (Item #29) as an Employee Relations Package.
26 minutes, Reproducible Facilitator’s Guide, Participant Handouts and Transparencies.
Other Respectful Workplace Video Programs Include:
- Opening the Right Doors
The Respectful Workplace is a three-part training series designed to help organizations address the behavioral and values issues that can allow conflicts to escalate. The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations.
“Redefining Workplace Violence”- Winner Telly and Cindy Awards
25 minutes, Reproducible Facilitator’s Guide, Participant Handouts and Transparencies.
- Managing Harmony
Subtle Sexual Harassment - Intended to take the titillation out of sexual harassment training and allow employees to go beyond the obvious causes most of us already recognize as wrong. In so doing, we open our eyes and minds to the more subtle aspects and impacts of our own behavior.
Tackles complex issues. What one employee may consider sexual harassment, another may find perfectly acceptable. Both men and women can be and are victims of hostile work environments and subtle Quid Pro Quo behavior. The standards by which such behavior is measured are changing. Attorneys, psychologists, human resource professionals and a troupe of exceptional actors take us through the legal, psychological, cultural and moral issues. Also available in PG Version or in SPANISH.
Other Subtle Sexual Harassment Video Programs Include:
- Management’s New Responsibilities
An extension of the above program (#33) in both style and content. We examine the legal liability issues and questions of personal responsibility that managers and supervisors must face. We also explore how we can create a workplace free of sexual harassment, the elements of a good sexual harassment policy and how to handle complaints once they are received.
- The Issue is Respect
You Can Stop Harassment is intended to encourage employees, supervisors, team leaders and managers in public and private sector organizations to take responsibility to help end all forms of harassment in their workplaces. Also AVAILABLE in MULTI-MEDIA VERSION.
Winner of the Cindy Award “Best Training Video”
Understand…what illegal harassment is and its impact at work, the need to support our co-workers in facing up to harassment, how to confront harassment to make it stop, how to defuse disrespectful or harassing situations, that not all harassment is intentional, that it’s the impact of our behavior that counts, not our intentions, the importance of setting appropriate boundaries. Also AVAILABLE in SPANISH.
26 Minutes, Comprehensive Facilitator’s Guide, Reproducible Participant Workbooks.
Other Programs included in the You Can Stop Harassment Video Series:
- The Responsible Leader
Understand…the importance of modeling appropriate behavior, the liabilities managers and organizations face, how to handle a harassment complaint, the danger of retaliation.
25 Minutes, Comprehensive Facilitator’s Guide, Reproducible Participant Handouts.
- Taking Responsibility
