SUPERVISORY SKILLS

50.   INSIGHTS TO BETTER MENTORING

Mentoring is critical in today’s organizations, but how do you learn to be a better mentor?  What about the people being mentored – the mentees?  How can they maximize the benefits of the time they invest?  “Insights to Better Mentoring” is an educational program that presents four successful mentors and their mentees in a revealing and insightful expose’ of what works best in these complex but essential relationships.

2-3 Hours

51.   LEADERSHIP VS. MANAGEMENT

Managers will gain an understanding of the differences between leading and managing. Different leadership styles will be examined so participants can enhance their personal leadership style.

Half  Day

52.   CREATING THE RIGHT MOTIVATIONAL CLIMATE

Helps your people to become self-motivated, and helps you to know what will motivate certain people. Makes it easier for superiors and associates to work with you.  Helps speed up the development and reduce the turnover of your ‘high potential’ people.

Half  Day

53.   SETTING GOALS & COMMUNICATING EXPECTATIONS

Reduce the frustration and disappointments that occur when people do not do as expected. Helps to improve the interpersonal climate of you and your associates.  Reduces the need for confronting when things do not go as expected.

Half  Day

54.   DEVELOPING YOUR PEOPLE

Accelerate the development of your most promising people.  Help you develop an action plan for your below average performers.  Uses a scientific approach in dealing with your people, your associates, and your superiors.

Half  Day

55.   COACHING YOUR PEOPLE

Managers will learn a coaching method designed to accomplish the desired activities and ultimately the results required of their people. (correlating online course)

Half  Day

56.   MANAGING PERFORMANCE DISCUSSIONS

This course enables a manager to plan and carry out a discussion with an employee when that employee’s performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.

Half  Day

57.   BEHAVIORAL INTERVIEWING

Participants will learn how to identify the skills needed for any position, learn a questioning approach which will help you determine a candidate’s abilities based on past performance, understand key steps to take in each phase of the interviewing cycle, understand how to conduct a fair and legal interview, practice using an effective behavioral interviewing process.

Half  Day

58.   CONFRONTING CONSTRUCTIVELY

Uses caring confrontation rather than threatening confrontation to describe and correct inappropriate actions instead of accusing, criticizing, or manipulating.

Half  Day

59.   COACHING FOR SALES MANAGERS

Sales managers will learn how to increase sales productivity, open new accounts, develop a winning team spirit and establish the sales manager as the local “expert” in Customer Focused Selling.

Half  Day