Instructor Facilitation Kits

SOUTHWEST TRAINING INSTITUTE—SINCE 1988

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“Turn-Key” Classroom-Delivered Facilitation Kits

Facilitation Kit Directory

OUR “TURN-KEY” WORKSHOP INSTRUCTOR KITS are customizable and include the following:

· Facilitator Outline, Guide, & Script

· Reproducible Participant Workbook (most titles)

· VHS or DVD Behavioral Videos (most titles)

· All interactive learning activities, i.e. video scenarios & debriefings, case studies, role plays, assessments, inventories, writing & editing exercises, checklists, and/or guidelines, etc.

· Customizable PowerPoint Slideshow

· Pre-Post Learning Assessment (most titles)

· Industrial and Office Learning Formats (some titles)

· Workshop & Instructor Evaluation Form

All of our learning materials are professionally developed with adult learning theory in mind using quality design elements. Our Instructor Kits are 98% complete; you provide that last 2% to make them exactly yours.

ONLINE COURSEWARE: Most of our Turn-Key Instructor Kits have correlating interactive Online Courseware. Our Online courseware can stand alone or become a “BLENDED” learning solution for your organization. Request a complete Directory of titles. Our entire online courseware library reflects current views and the latest online technology. Each course has been designed for optimum adult learning and offers something for everyone---the audio-based learner, the visual learner, and the kinesthetic learner. Our courseware has better than a 90% completion rate which speaks about quality, learner engagement, and realized ROI.

NO SITE LICENSING: Discounts are available for non-profit, government, & education organizations. The suggested training duration listed below can be contracted or expanded to fit your specific learning objectives.

NO MANDATORY CERTIFICATION: There are NO mandatory certification requirements. OPTIONAL Train-the-Trainer Workshops are available. Most TTT Workshops can be delivered in one or two days depending on the learning objectives and the experience level of the trainer students.

Instructor Kit Title	Description	Suggested Duration
	LEADERSHIP SOLUTIONS CURRICULUM Titles 1-15 are available through Classroom & Online delivery formats. Available in English & Spanish, Office and Industrial delivery formats.
1. ESSENTIAL SKILLS OF LEADERSHIP	Essential Skills of Leadership builds a foundation that enables team leaders to manage their team toward to a shared goal: achieving the organization's strategic objectives. Throughout the workshop participants will review video presentations and case studies, participate in group discussions, practice new skills and receive immediate feedback. Managers will leave the session with implementation tools, troubleshooting guides, and additional resources to help them immediately apply their new skills on the job.	Half Day
2. ESSENTIAL SKILLS OF COMMUNICATING	Essential Skills of Communicating helps managers techniques for developing effective communication skills-improving their performance and increasing the productivity of the team members. Throughout the workshop, managers will review video presentations and case studies, participant in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.	Half Day
3. MANAGING COMPLAINTS	As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.	Half Day
4. IMPROVING WORK HABITS	Improving Work Habits helps managers learn to clearly and specifically communicate the nature of the problem. It provides a process for working with the individual to develop a plan for addressing the issue while maintaining self-esteem. Throughout the workshop managers will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers leave the workshop with implementation tools, troubleshooting guides, and additional resources to help them apply the skills they have learned on the job.	Half Day
5. DEVELOPING PERFORMANCE GOALS & STANDARDS	Unless managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. It then illustrates the steps that gain team member agreement and commitment to those performance goals.	Half Day
6. PROVIDING PERFORMANCE FEEDBACK	This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member's own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.	Half Day
7. COACHING JOB SKILLS	Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, task, or skill. But, in order to achieve results, the coaching must go beyond just showing how to do something. Coaching involves observing, analyzing demonstrating, and giving feedback. It is a process of developing relationships with team members - relationships that can ultimately build the trust and respect that is the foundation of successful organizations.	Half Day
8. DELEGATING	Delegating helps managers master the skills needed to effectively assign work to others. By clearly communicating expectations and encouraging participation and involvement, managers can use delegating to develop team members' skills and abilities. Throughout the workshop, managers will review video presentations and case studies, participate in- group discussions, practice new skills, and receive immediate feedback. Managers leave with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.	Half Day
9. COMMUNICATING UP	Communicating Up focuses on the upward communication important to productivity and performance. Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.	Half Day
10. EFFECTIVE DISCIPLINE	Effective Discipline provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers can turn a potentially negative interaction into a positive developmental step. This may seem like a contradiction in terms, but it doesn't have to be. Managers and team leaders will learn how to change unacceptable team member behavior without causing bruised and resentful egos.	Half Day
11. SUPPORTING CHANGE	Supporting Change provides the tools managers need to understand and interpret change - in order to more successfully manage their team through it. By working to support change while addressing the team's comfort level with that change, the manager can more effectively facilitate acceptance of a new way of doing things. This workshop teaches managers and team leaders how to introduce change without inducing defensive reactions.	Half Day
12. RESOLVING CONFLICTS	Resolving Conflicts provides the tools needed to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact. Facing these conflicts head-on allows the manager to preserve the integrity of the team and to demonstrate a commitment to individual performance and growth. This workshop teaches managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it's too late.	Half Day
13. HIRING WINNING TALENT	The workshop teaches a behavioral based interview approach based upon the philosophy of past behavior is one of the best predictors of future behavior. Learn how to discover the “real” person behind the job applicant. We can add assessments that have selection validity.	Two Half Days or one Full Day
14. MOTIVATING TEAM MEMBERS	Motivating Team Members helps managers learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. Throughout the workshop managers and team leaders will participate in reading, discussion, assessments, diagnostics, small group exercises and rehearsal modeling with real life situations, and facilitator coaching. Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.	Half Day
15. DEVELOPING & COACHING OTHERS	Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team members to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.	Half Day
16. LEADING SUCCESSFUL PROJECTS	This program is designed for Managers, Supervisors, and others who want to gain more fundamental understanding of how to successfully manage and lead successful projects. The content follows the PMI (Project Management Institute) Project Management Body of Knowledge (PMBOK) language and process. The content will help prepare a participant if they want to pursue PMI Certification as a Project Manager, however it is not designed at a level to actually certify. This hands-on workshop teaches how to plan, schedule, estimate, resource, influence, communicate, report, and track progress on any project in any part of the organization.	4 Half Days or 2 Full Days
17. SOLVING WORKPLACE PROBLEMS	Solving Workplace Problems is a workshop that teaches a process for solving problems that helps managers and all employees understand that by working together – looking at things with a new perspective – they can be creative and innovative in solving problems. Through structured activities, participants learn how to define problems, identify blocks to creativity, and develop skills and create strategies to plan creative solutions.	Half Day
18. RETAINING WINNING TALENT	This workshop teaches four ways in which supervisors and managers can make the difference between retaining or losing employees. We present a Hiring Model to help you hire the kind of employees who want to stay and provide practical suggestions to develop an Employee Retention Program at your organization.	Half Day
19. DEVELOPING & COACHING OTHERS – SENIOR MANAGEMENT VERSION	The Developing & Coaching Others - Senior Management Version is designed for higher-level leadership—those who have multiple levels of management reporting to them. D&CO-SMV is about how managers can effectively and successfully develop and coach the management group to become better and more consistent managers. The program teaches how to effectively impact the learning process and coaching moments to make the difference in performance.	Half Day
20. AWESOME! UNDERSTANDING GENERATION Y	“AWESOME!” is one program in 2 parts. Part 1, “A New Generation at Work”, presents 24 Gen Y employees from all employment sectors (finance, government, education, technology, manufacturing, service, hospitality, etc.) providing insights into who they are, how they think, and what they need to succeed. Part 2, “Engaging Gen Y”, presents the perspective of current managers and business owners. Taken together, these two 10-minute videos provide a complete training that is enlightening, energizing and entertaining.	2-3 Hours
21. FRONTLINE MANAGEMENT: LEVERAGING THE STRENGTHS OF YOUR STYLE	Managers have incredible influence. Their strengths can empower and energize the people who work for them. And of course their limitations can trickle down to create frustration, confusion, or even paralysis for those they manage. This program gives managers a safe, engaging way to understand the strengths and challenges that they bring to the table. They gain a greater appreciation for the impact that their behavior has on others, and they discover how others may respond to their style. The goal of this program is to learn how to leverage their management strengths, enabling both managers and their employees to be more effective.	Half or full day

Instructor Kit Title

Description

The workshop teaches a behavioral based interview approach based upon the philosophy of past behavior is one of the best predictors of future behavior. Learn how to discover the “real” person behind the job applicant. We can add assessments that have selection validity.