20/20® Insight GOLD gives you an easy, no-cost way to structure feedback projects just the way you want them.

Many 360 publishers charge fees for customization. With 20/20, you can tailor almost any aspect of a feedback project—at no extra charge! With simple point and click commands, you can set up feedback projects according to your specifications.

Survey Areas. Customize survey categories and items. Add locally researched survey areas.

Measurement Scales. Select, modify or create scales from 2 points to 12 points in length. Use up to four scales per project.

Types of Projects. Request any kind of multi-source input or feedback. Use scales, open-ended questions—or a combination of both.

Comments. You can ask respondents to enter comments for every behavior. Select up to three comment prompts, such as "What I like," "What I don’t like," and "What I’d like you to change." Add any number of end-of-survey questions for comments of any length.

Relationship types. Choose from standard perspectives such as peer, team member and manager, or create as many customized relationship types as you need.

Assignment of relationship types. You may want to select only certain respondents (e.g., the manager) to respond to a particular scale or a category of items.


Instructions. Customize on-screen instructions for respondent software, e-mail messages, report covers and report sections.

Number of respondents. There’s no limit to the number of respondents you can specify—at no extra charge.

Developmental recommendations. The survey categories in the areas of Team Leadership and Personal Leadership contain detailed recommendations for development and recommended resources, which can be included in feedback reports. You can edit the recommendations or add locally available resources.

Report formats. Select from dozens of report templates or create your own. Print report sections in any sequence you like.